Service Manager Calgary

Allied Universal Canada; Calgary; On-site; CAD 50,000 - 55,000; Full time

Job summary

A leading security services provider is seeking a Service Manager in Calgary to oversee the security operations, managing teams and ensuring client satisfaction. Candidates should have 3-5 years of experience in security management and strong leadership skills. This role involves maintaining client relations and compliance with operational protocols. Competitive salary and benefits are offered.

Benefits

Medical, dental and vision coverage

Life insurance

Employee assistance programs

Company discounts

Wellness Package

Qualifications

• Minimum of 3-5 years of experience in security management or at least 3 years in a supervisory role.
• Proven ability to lead and manage a team.
• Strong knowledge of security operations and procedures.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and multi-task.
• Proficient in Microsoft Office Suite and security management software.
• Class 5 Drivers license - with a clean drivers abstract.

Responsibilities

• Oversee daily security operations within client sites.
• Ensure compliance with company policies and regulations.
• Conduct regular inspections and audits to ensure security protocols are followed.
• Maintain strong relationships with existing clients.
• Address client concerns and provide timely resolutions.
• Assist with the management of the branch budget.

Skills

Leadership

Communication

Knowledge of security operations

Interpersonal skills

Microsoft Office

Job description

Overview

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal, we pride ourselves on fostering a promote-from-within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions! Start your phenomenal career with Allied Universal today!

Position

Service Manager

Type

Full-time

Salary Range

$50,000 - $55,000 per year

Bonuses

Eligible

Job Responsibilities

Reporting to the Regional General Manager, the Service Manager is responsible for overseeing and supervising the security operations for the Calgary Branch. This includes ensuring the safety and security of clients, employees, and assets, managing a team of security personnel, developing and implementing security policies and procedures, and maintaining client relationships.

Key Responsibilities

• Operational Management:
  • Oversee daily security operations within client sites.
  • Ensure compliance with company policies and regulations.
  • Conduct regular inspections and audits to ensure security protocols are followed.
  • Maintain and implement emergency response plans and procedures.
• Client Relations:
  • Maintain strong relationships with existing clients.
  • Address client concerns and provide timely resolutions.
  • Conduct regular client meetings to review security needs and performance.
  • Develop and present security reports to clients.
• Financial Management:
  • Assist with the management of the branch budget and ensure cost-effective operations.
  • Monitor and control expenses related to security operations.
  • Develop and implement strategies to achieve financial targets.
• Sales and Business Development:
  • Identify and pursue new business opportunities within the branch territory.
  • Collaborate with the sales team to develop proposals and secure new contracts.
  • Conduct market research to stay informed about industry trends and competitor activities.
• Compliance and Reporting:
  • Ensure all security activities are documented accurately.
  • Prepare and submit regular reports to regional management.
  • Ensure compliance with all contractual obligations.

Qualifications

• Minimum of 3-5 years of experience in security management or with at least 3 years in supervisory role.
• Proven ability to lead and manage a team.
• Strong knowledge of security operations and procedures.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and multi-task.
• Proficient in Microsoft Office Suite and security management software.
• Class 5 Drivers license - with a clean drivers abstract.

Work Environment

• The Service Manager may need to respond to emergency situations outside of normal working hours.
• The position involves both office work and on-site visits.

Benefits

• Competitive salary and performance-based bonuses.
• Flex Tiered Benefit Program (Bronze, Silver and Gold Plans)
• Pension Plan
• Company Car or Car Allowance, with fuel corporate card
• Wellness Package - including enhanced vacation and leaves.
• Professional development and training opportunities.