operations manager - administrative services

Medavie; San Juan de Terranova; On-site; CAD 60,000 - 80,000; Full time

Job summary

A healthcare services provider is seeking an Operations Manager in St. John's to oversee staff and systems for the Air Ambulance program. Responsibilities include managing operations, enhancing service levels, and fostering team development. A background in healthcare along with leadership experience is required. This full-time position offers a competitive salary package.

Qualifications

• 5+ years experience in the healthcare field.
• 3+ years in a leadership position.
• Ability to complete Flight Nurse/Paramedic Training Program.

Responsibilities

• Manage staff and systems for the Air Ambulance program.
• Ensure high customer/patient service priority.
• Oversee operational status and team development.

Skills

Leadership

Communication

Healthcare knowledge

Conflict mediation

Education

Post-secondary education in business administration

Registered nurse or paramedic certification

Job description

Overview

operations manager - administrative services

Title posted on CareerBeacon - Operations Manager, MedFlight Eastern Island

Posted on September 12, 2025 by Employer details Medavie

Job details

• Position Type: Permanent
• Closing date: 2025-09-24
• Location: St. John's, NL
• Work location: On site
• Salary: 28.00 to 78.00 HOURLY
• Terms of employment: Permanent employment, Full time
• Starts as soon as possible
• Vacancies: 1 vacancy
• Source: CareerBeacon
• Advertised until: 2025-10-12

Responsibilities

• Reporting to the Program Manager, MedFlight, the Operations Manager, MedFlight Eastern/Island is responsible to manage staff and systems to meet the performance requirements of the Air Ambulance program and the Low Acuity flight program.
• Assist with the Company Corporate Strategic Goals, build staff capabilities, and implement changes to improve service levels.
• Direct and provide oversight for the workforce in a positive manner; supervise the overall operational status of the air ambulance program to meet or exceed customer/patient expectations.
• Communicate company philosophy and policy to ensure shared realization of goals in the operational area.
• Ensure customer/patient service is a priority and manage a customer/patient issue resolution process.
• Act as a liaison and build stakeholder relationships with indigenous groups serviced by the program.
• Understand air ambulance industry and business functions (EMS operations, fleet/facility management, HR, finance, inventory control, system status planning, quality improvement, training, education).
• Oversee day-to-day operations of the medevac program and low acuity air transport service.
• Exercise management over designated areas of authority; address employee and labour issues confidentially.
• Oversee and participate in recruitment and selection for air medical staff.
• Develop and coach staff; reinforce development with HR and other committees; orientate new employees to company goals.
• Encourage semi-autonomous work groups; lead or participate on committees; conduct effective group meetings including staff and labour relations.
• Promote employee performance through motivation; mediate conflicts between employees and with external factors.
• Develop and manage the operational area employee team; collaborate with staff to achieve organizational goals.

Qualifications

• Post-secondary education in business administration would be an asset.
• Experience in the Healthcare field; be a registered nurse with the Nurses Association of Newfoundland and Labrador or a paramedic with the Paramedic Association of Newfoundland and Labrador (preferred).
• Minimum of five years' experience in the healthcare field.
• Minimum of three years in a progressively responsible leadership position.
• Able to complete a Flight Nurse/Paramedic Training Program, including flight physiology, flight safety, land and sea survival training, etc. (preferred).
• Proven experience in EMS management, information technology, finance, and human resources.

Additional information

• Location: St. John's, NL
• Source: CareerBeacon

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