IT Onsite Technician

Hemmersbach GmbH & Co. KG; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global IT service provider is seeking an experienced Onsite Technician in Toronto, Ontario. In this role, you will provide technical support at client locations, troubleshooting and resolving hardware and software issues while maintaining their IT infrastructure. Ideal candidates have 2+ years as a Desktop Technician and relevant technical certifications. This position offers opportunities for international job transfers and internal career development.

Benefits

Buddy program

Health / Medical insurance

Internal career development program

International job opportunities

Onboarding program

Qualifications

• 2+ years of experience as a Desktop Technician.
• Familiarity with Windows OS, Mac OS, and various software applications.
• Knowledge of TCP/IP and networking protocols.

Responsibilities

• Provide technical support onsite to our clients at their location.
• Diagnose, troubleshoot, and resolve hardware and software issues.
• Install, configure, and maintain hardware and software systems.

Skills

Technical support

Troubleshooting

Communication

Customer service

Teamwork

Education

Technical certifications such as A+ or Network+

Job description

Overview

Hemmersbach is seeking an experienced Onsite Technician at an L2 level to join our team. As an Onsite Technician, you will provide technical support to our clients at their location, troubleshooting and resolving hardware and software issues, as well as configuring and maintaining their IT infrastructure.

Responsibilities

• Provide technical support onsite to our clients at their location
• Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, and other peripherals
• Install, configure, and maintain hardware and software systems
• Participate in project rollouts and deployments
• Maintain accurate records of repairs, inventory, and equipment
• Communicate effectively with clients, team members, and management

Qualifications

• 2+ years of experience as a Desktop Technician
• Technical certifications such as A+ or Network+ are preferred
• Familiarity with Windows OS, Mac OS, and various software applications
• Knowledge of TCP / IP and networking protocols
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Flexibility to work outside of normal business hours, as needed

Benefits / Other information

• Buddy program
• Health / Medical insurance
• Internal career development program
• International job opportunities
• Onboarding program