General Manager, Food Operations

Compass Group North America; Hamilton; On-site; CAD 80,000 - 100,000; Full time

Job summary

A global foodservice leader in Hamilton seeks a General Manager responsible for overseeing operations, ensuring customer satisfaction, and managing financials. Candidates should possess over 5 years of relevant experience in foodservice management and have strong client relations skills. This role involves menu planning, staff management, and compliance with quality assurance programs. Join a diverse workforce that values all qualified applicants.

Qualifications

• 5+ years of foodservice or related management experience in a branded retail food service environment.
• Advanced Food Service Training (AFST) plus Health and Safety Certification.

Responsibilities

• Manage client relations and ensure customer satisfaction.
• Oversee staff and manage operations.

Skills

Foodservice management

Client relations

Financial management

Menu planning

Organizational skills

Communication

Education

Post-secondary education

Tools

MS Word

Excel

POS System

Job description

Overview

You might not know our name, but you know where we are. Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Job Summary

The General Manager is responsible for all aspects of the operation including budgeting, financial management and weekly analysis, implementation and ongoing success of retail and marketing programs, catering services, and branded concepts. The General Manager must be prepared to work week days and sometimes evenings and weekends.

Responsibilities

• Manage client relations
• Ensure customer satisfaction
• Manage staff
• Menu planning and merchandising
• Ensure compliance with strict quality assurance, health, safety and environmental programs

Qualifications

• Post-secondary education with at least 5 years of foodservice or related management experience in an equivalent, branded retail food service environment; multi-unit management experience is a must.
• Advanced Food Service Training (AFST) plus Level 1 and 2 Health and Safety Certification training (or willing to complete within 90 days of hire).
• Strong experience dealing with labour relations issues.
• Proven financial management skills, including ability to control product and labour costs on a weekly basis.
• Strong catering experience, including demonstrated experience hosting large events.
• Experience working with branded concepts i.e. Tim Hortons, Pizza Pizza, etc.
• Strong management and organizational skills, capable of motivating, leading and developing associates.
• Excellent client relationship and communication skills.
• Knowledge of MS Word and Excel
• Knowledge of any POS System is an asset

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.