Experience Specialist

BrainStation; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading technology training provider in Toronto seeks an Experience Specialist to create exceptional experiences for learners and run workshops and events. The ideal candidate has 3-5 years in a customer-facing role and a Bachelor's degree. Key responsibilities include onboarding learners, supporting events, and improving course delivery. Perks include flexible hours, retirement planning, and a culture of learning. Ideal for someone passionate about technology and education.

Benefits

Retirement Planning

Parental Leave Program

Flexible Working Hours

Work from Home Flexibility

Service Recognition Programs

Socials, Outings & Retreats

Culture of Learning & Development

Qualifications

• 3-5 years experience in a customer or client-facing role.
• Strong attention to detail and thrives in a fast-paced environment.
• Willing to help where needed in all facets of the organization.

Responsibilities

• Execute world class experiences for certification courses and industry events.
• Provide personalized onboarding experience for incoming professional learners.
• Support data collection and analysis on learner engagement and satisfaction.

Skills

Customer service

Public speaking

Attention to detail

Flexibility

Communication

Education

Bachelor’s degree or equivalent experience

Job description

At BrainStation, we’re shaping the future of technology training by creating transformative learning experiences that connect professionals, industry leaders, and the world’s most innovative companies.

As an Experience Specialist, you will create exceptional experiences for learners and the wider BrainStation community, providing personalized 1-on-1 onboarding and ongoing support in our space. You will help run certifications, workshops, and events, connect with alumni, and share ideas to enhance our programs and community initiatives. This is a hands‑on role for someone who loves working at the intersection of education, technology, and community.

Responsibilities

• Work with the Experience Lead to execute world class experiences for BrainStation certification courses, corporate workshops and industry events
• Connect 1-on-1 with all incoming professional learners for a personalized onboarding experience
• Support learners throughout their journey by being present, offering guidance, and addressing individual needs.
• Ensure that learning spaces are welcoming, organized, and conducive to learning.
• Engage with alumni to nurture ongoing connections and participation in community initiatives.
• Support data collection and analysis on learner engagement, attendance, and satisfaction to inform Experience Lead decisions.
• Contribute ideas to improve course delivery, event execution, and learner experience.
• Assist with other tasks and initiatives that enhance the overall BrainStation experience.

Requirements

• Bachelor’s degree or equivalent experience
• 3-5 years experience in a customer or client‑facing role
• Flexibility to support event and certification operations in the evenings when required
• Strong attention to detail
• Thrives in a fast‑paced environment
• Willing to try new things and pivot as needed
• Professional verbal and written communication skills, including public speaking experience
• A dedication to providing the best customer service and experience
• Willingness to help out where needed in all facets of the organization
• A passion for learning new skills

Perks and Benefits

• Retirement Planning
• Parental Leave Program
• Flexible Working Hours
• Work from Home Flexibility
• Service Recognition Programs
• Socials, Outings & Retreats
• Culture of Learning & Development

About BrainStation

BrainStation is a global leader in digital skills training and workforce transformation. Established in 2012, BrainStation works with instructors from the most innovative brands to develop and deliver cutting‑edge, real‑world digital education that has empowered professionals across the world.

Bonus

Have you been to a campus or joined an online learning opportunity? We are actively seeking individuals that believe in lifelong learning and that have taken part in our On Campus or Online offerings.

NOTE

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.

BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.