Director of Production Ops — Lead Scalable Systems

Zoot Enterprises; Burnaby; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading decision management firm in Burnaby seeks a Director of Production Operations to oversee all operations and ensure high-quality production services. This position requires strategic leadership and operational management, focusing on process improvement and team development. Candidates should possess 8–10 years of relevant experience, including 5 years in senior leadership roles, and a Bachelor's degree. The role also emphasizes quality compliance and budget optimization, fostering a high-performing culture while managing daily operational activities.

Benefits

Comprehensive medical, dental, vision packages

Paid time off

On-site fitness center

Tuition reimbursement

Qualifications

• 8–10+ years of IT, Operations or Service Management experience.
• 5+ years of senior leadership role experience.

Responsibilities

• Oversee daily production operations across multiple teams.
• Monitor key performance indicators (KPIs) and operational metrics.
• Analyze data to identify improvements and drive productivity.
• Ensure compliance with industry regulations and standards.
• Collaborate with IT to ensure stable and optimized systems.
• Foster a high-quality team environment.

Skills

Leadership

Operational management

Process improvement

Quality and compliance

Budget management

Education

Bachelor Degree in Technical or business-related fields

High School Diploma

Job description

A leading decision management firm in Burnaby seeks a Director of Production Operations to oversee all operations and ensure high-quality production services. This position requires strategic leadership and operational management, focusing on process improvement and team development. Candidates should possess 8–10 years of relevant experience, including 5 years in senior leadership roles, and a Bachelor's degree. The role also emphasizes quality compliance and budget optimization, fostering a high-performing culture while managing daily operational activities.