Desktop Support Technician

Cynet systems Inc; Montreal; On-site; CAD 55,000 - 75,000; Full time

Job summary

A technology company in Montreal is seeking an IT Support Specialist to provide comprehensive Windows support and manage hardware assets. You will handle end-user issues, lead system upgrades to Windows 11, and utilize ServiceNow for efficient ticketing. The ideal candidate has 2 to 4 years of experience in IT support and proficiency in modern device management technologies.

Qualifications

• 2 to 4 years of experience in a field services or IT support role.
• Proficient in modern device management technologies and Windows 11 upgrade processes.
• Hands-on experience with ServiceNow or similar ticketing systems.

Responsibilities

• Provide comprehensive Windows 10/11 support to end users.
• Serve as the first point of contact for end-user issues.
• Efficiently manage the stock room and maintain inventory levels.
• Collaborate with the hardware asset management team.
• Deliver on-site IT-related support.
• Lead the device refresh initiative to Windows 11.
• Utilize ServiceNow for ticketing and issue tracking.

Skills

Windows 10/11 support

IT support role experience

ServiceNow ticketing systems

Hardware support

Tools

ServiceNow

Modern device management technologies

Job description

Job Description

Responsibilities

• Provide comprehensive Windows 10/11 support to end users, ensuring high satisfaction levels.
• Serve as the first point of contact at the digital bar, directly handling end-user issues with professionalism and expertise.
• Efficiently manage the stock room, maintaining optimal inventory levels and organization.
• Collaborate closely with the hardware asset management team to streamline processes and ensure accurate asset tracking.
• Deliver hands-on support at the site for all IT-related needs, acting as the crucial ‘hands and feet’ for on-site assistance.
• Lead the device refresh initiative, upgrading systems to Windows 11 using modern device management technologies.
• Utilize ServiceNow for efficient ticketing and issue tracking, maintaining clear and organized records of all support activities.

Qualifications

• 2 to 4 years of experience in a field services or IT support role.
• Proficient in modern device management technologies and Windows 11 upgrade processes.
• Hands-on experience with ServiceNow or similar ticketing systems.
• Laptop, Desktop, Tablet hardware support.