Customer Experience Associate - Nigeria

The Opportunity Fund; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A global fintech company is looking for a remote Customer Support Representative to empower users and provide exceptional service. The ideal candidate should have over 3 years of experience in customer support and excellent communication skills. This is a full-time shift-based role with a salary of $200-$230 USD per month, aimed at creating a collaborative and supportive work environment.

Benefits

Work from anywhere

Performance-based bonuses

Paid time off

Qualifications

• 3+ years in a Customer Support role at a SaaS, fintech, or crypto company.
• Ability to address complaints and provide effective solutions.
• Passion for delivering exceptional customer service.

Responsibilities

• Support users via chat, email, and social media.
• Troubleshoot issues quickly and empathetically.
• Track interactions in the CRM.
• Educate users on product usage.

Skills

Customer support experience

Excellent communication skills

Problem-solving attitude

Time management

Leadership mindset

Education

Bachelor’s degree or equivalent

Tools

CRM systems

Job description

Overview

About Afriex: At Afriex, we're on a mission to make sending money across borders as easy as sending a text. We're building the future of remittances with speed, transparency, and affordability. As a Customer Support Representative, you’ll be the human voice behind our technology—empowering users across the globe.

We value:

• Clarity—We keep things simple and communicate with purpose.
• Ownership—We don’t wait to be told; we take initiative.
• Empathy—We care about our customers and each other.
• Speed—We move fast, and we don’t waste time.
• Curiosity—We question, learn, and grow.

Role

Customer Support Representative (English Only)

Location: Remote from Nigeria

Languages: Fluent in English

Responsibilities

• Support our users via chat, email, and social media.
• Troubleshoot issues quickly and empathetically.
• Manage inbound customer communications—answer inquiries and address questions and issues.
• Advise customers on how to successfully leverage the product/service based on their needs.
• Maintain working product knowledge—act as a product expert to ensure information given to customers is accurate and up-to-date.
• Track interactions in CRM—record customer interactions for cross-functional awareness.
• Educate users on how to use Afriex effectively.
• Report bugs and collaborate with the product team to improve user experience.
• Bring fun and humanity into every interaction.

Qualifications

• 3+ years in a Customer Support role at a SaaS, fintech, or crypto company.
• Bachelor’s degree or equivalent.
• Excellent written and verbal communication skills.
• Ability to address complaints and issues with effective solutions and a positive attitude.
• Passion for delighting customers with above-and-beyond service.
• Excellent time management and prioritization skills.
• Leadership mindset.
• A strong internet connection and a quiet work environment.
• Familiarity with the CRM system.
• Able to work in shifts.

Work Schedule & Availability

We offer round-the-clock (24/7) customer support to our global users. To maintain this standard:

• Shift Work: Team members will work in rotating shifts, including evenings, nights, and weekends.
• Days Off: Two days off per week; these days will not be consecutive.
• Flexibility: Schedules rotate to ensure fair distribution of shifts among all team members.

Compensation

We offer location-based compensation to ensure fairness across our global team. The starting salary for the Customer Support Representative role is:

• $200-$230 USD per month, paid bi-weekly depending on location and experience.
• Annual reviews with potential salary increases based on performance and company growth.

This structure ensures ongoing support for customers while providing regular rest periods for teammates.

Application Instructions

All applications must be in English and include a 1-minute voice recording (in English) telling us:

• Your name and where you’re based.
• Why you’d be perfect for this role.
• How you can work remotely with a culturally distributed team.
• Why you are passionate about helping people.

Perks & Culture at Afriex

• Work from anywhere
• A fun, collaborative, and ambitious team
• Opportunity to grow with a rapidly scaling company
• Meaningful work helping real people every day
• Paid time off, performance-based bonuses, and more

Optional preparation checks: please ensure you have a quiet work setup and stable internet, and be ready to discuss examples of customer impact and process improvements during interviews.