Crisis Response Coordinator

Victim Services Hastings, Prince Edward, Lennox & Addington; Greater Napanee; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community support agency in Greater Napanee is seeking a Crisis Response Coordinator for a full-time, one-year contract to provide crisis support and case management for victims of crime. Ideal candidates will have a degree in Social Services, strong crisis intervention skills, and excellent communication abilities. The hourly pay is $27.84, with benefits after the probation period. Applications are due by September 29th, 2025.

Benefits

Benefits offered after probation period

Qualifications

• Minimum two years experience.
• Knowledgeable of community resources within HPELA.
• First Aid and CPR certification (or agree to obtain).
• Criminal Background check with vulnerable sector.

Responsibilities

• Providing support, information, referrals, and crisis intervention to victims of crime and tragedy.
• Providing short-term case management to victims of crime.
• Monitoring 24-hour emergency line when on shift/call.
• Completing client risk assessments and creating customized safety plans.
• Maintaining appropriate record-keeping/documentation and client files.

Skills

Crisis intervention skills

Excellent written and verbal communication skills

Proficient organizational and time management skills

Ability to multi-task

Education

Diploma/degree in a related Social Services field or equivalent relevant experience

Tools

Microsoft 365 programs

Job description

Victim Services of Hastings, Prince Edward, Lennox & Addington Counties provides short-term crisis support, practical assistance, information, and referrals to victims of crime and tragic circumstances.

Victim Services HPLEA is seeking applications for the following position: Crisis Response Coordinator – L&A OPP Detachment Fulltime, One Year Contract (with possible extension)

Job Duties:

• Providing support, information, referrals, and crisis intervention to victims of crime and tragedy.
• Providing short-term case management to victims of crime.
• Monitoring 24-hour emergency line when on shift/call (rotational with other staff) and responding on scene if Volunteers are not available.
• Completing client risk assessments and creating customized safety plans.
• Maintaining appropriate record-keeping/documentation and client files, statistical and outcome measurement tools as required by VS policies and procedures.

Qualifications:

• Diploma/degree in a related Social Services field or equivalent relevant experience.
• Minimum two years experience.
• Crisis intervention skills. Experience providing in-person and telephone crisis intervention.
• Knowledgeable of community resources within HPELA.
• Proficient organizational and time management skills with ability to multi-task.
• Excellent written and verbal communication skills.
• Computer skills with an in-depth knowledge of Microsoft 365 programs.
• Demonstrated ability to work as part of a team and independently.
• First Aid and CPR certification (or agree to obtain).
• Criminal Background check with vulnerable sector.

Additional Information:

• $27.84 per hour
• Benefits offered after probation period

How to Apply Here:

Interested candidates are invited to apply by submitting their cover letter and resume to Stella Weese, Executive Director @ [e-mail] by 4pm on Monday September 29th, 2025