Conference Concierge

HVMG; London; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hospitality provider located in London, Ontario is seeking a Conference Concierge to join their Food & Beverage – Conference Services team. Responsibilities include providing attentive service to guests, managing meeting room setups, and supporting the serving staff as needed. The ideal candidate will have a passion for customer service, strong communication skills, and the ability to work flexible hours including nights and weekends. This role includes competitive wages and an exceptional benefits plan.

Benefits

Competitive wages

Exceptional benefit plan

RSP matching program

Flexible scheduling

Discounts at managed properties

Access to onsite gym

Qualifications

• Excited to start a career in hospitality.
• Ability to work on feet for 8 hours.
• Flexibility in work schedule including nights and weekends.

Responsibilities

• Provide courteous and efficient service to guests.
• Manage meeting room setups, maintenance, and tear-downs.
• Support serving staff during slower conference periods.

Skills

Customer service enthusiasm

Effective communication

Time management

Problem-solving

Job description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Food & Beverage – Conference Services team. We are committed to providing you with:

• Competitive wages
• An exceptional benefit plan for eligible associates & your family members
• RSP matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Access to our onsite gym

Here is what you will be doing each day:

As a Conference Concierge, you will be working with our Food and Beverage – Conference Services team to ensure a positive experience for all our guests, by providing attentive, courteous, and efficient service. You will be working a rotating schedule and will be responsible for meeting room set‑ups, maintenance and tear‑downs, plus deliveries of coffee break services. Additional responsibilities may include supporting the outlet serving staff during slower conference periods by taking orders, operating the electronic cash register/POS system, cleaning outlet areas, and answering guest inquiries about our food and beverage offerings, hotel services, the local area, and hours of operation.

Does this sound like you?

You are excited to take that next step or start your career in the field of hospitality. You have an enthusiasm for customer service, and a passion for communication. You don’t shy away from being on your feet for 8 hours in a demanding role or problem solving on-the-fly. The pride you have in your accuracy, fast-pace, and time management skills will be a great benefit in this role. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings, weekends, and holidays, works for your personal life.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.