Co-Manager / Assistant Manager Kelowna, BC

La Senza Corporation; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading retail company is seeking a Co-manager to assist in store operations and ensure exceptional customer experiences. The role involves coaching staff, managing customer relations, and optimizing sales strategies. Candidates should have 1-3 years of retail supervisory experience and strong business acumen. The position offers a wage range of $21-23/hour and requires flexible scheduling.

Qualifications

• 1-3 years of retail supervisory or management experience, preferably in clothing.
• Ability to foster exceptional customer service.
• Strong business acumen with strategic and analytical capabilities.

Responsibilities

• Support the Store Manager in delivering exceptional customer experiences.
• Manage recruitment, hiring, and training of staff.
• Analyze business performance and create action plans.

Skills

Retail supervisory or management experience

Exceptional customer service

Effective delegation and communication skills

Talent assessment and coaching

Business acumen

Time management and organizational skills

Job description

The role of the Co-manager is to assist the Store Manager in leading the operational execution of the store to ensure exceptional customer experiences and drive profitable sales growth. They focus on personal sales, demonstrating and coaching La Senza selling behaviors to foster a high-performance selling culture within their team and achieve sales goals. They embody our values and represent the brand through their behaviors.

Role and Responsibilities

• Support the Store Manager in creating a store environment focused on delivering exceptional customer experiences and demonstrating company selling behaviors.
• Participate in sales leadership by coaching and developing associates according to the company's selling behaviors.
• Manage and resolve customer relations issues.
• Assist in recruiting, hiring, onboarding, and ensuring the store is fully staffed per company guidelines.
• Support the talent management lifecycle of Sales Associates, including assessment, training, retention, career development, succession planning, and recognition.
• Lead and delegate the execution of company initiatives.
• Create a positive work environment and resolve associate relations issues effectively.
• Support inventory processes and strategies to reduce shrinkage.
• Ensure adherence to standard operating procedures, including damages, transfers, and compliance-related items.
• Maintain visual merchandising standards and execute sell-down strategies.
• Analyze business performance and create SMART action plans to optimize results and ensure effective operational execution.
• Assist in creating weekly schedules, managing payroll budgets, and controlling expenses.
• Ensure replenishment processes are efficient and the sales floor is well-stocked with diverse styles, colors, and sizes, following brand guidelines.
• Support activities that promote a safe working environment.
• Ensure proper housekeeping and store maintenance.
• Lead professionally, guided by company values.

Key Success Criteria

• 1-3 years of retail supervisory or management experience, preferably in clothing.
• Ability to foster exceptional customer service and optimize selling models.
• Effective delegation, follow-up, and communication skills across all organizational levels.
• Talent assessment, coaching, performance management skills.
• Strong business acumen with strategic and analytical capabilities.
• Flexible schedule including evenings, weekends, and non-business hours.
• Excellent time management and organizational skills to handle multiple priorities.
• Professional demeanor aligned with brand and company standards.

Wage Range: $21-23/hour

To apply, please fill out the application form, which includes fields for your personal information, resume, LinkedIn profile, and additional questions about your interests, legal work authorization, salary expectations, and commute.

This job posting is active and accepting applications.