Client Navigator

Government of Northwest Territories; Yellowknife; On-site; CAD 60,000 - 75,000; Full time

Job summary

A government agency in Canada is seeking a Client Navigator to deliver income assistance and home heating subsidy programs in Yellowknife. The role includes working with various departments to ensure vulnerable residents receive the necessary support. Ideal candidates will have a diploma in a Social Science field and relevant experience, as well as skills in financial investigation and stress management.

Qualifications

• 1 year of relevant experience in a related field.
• Ability to learn and apply knowledge of various funding sources.
• Capable of managing stress effectively in a workplace setting.

Responsibilities

• Deliver the Income Assistance and Senior Home Heating Subsidy Program.
• Work with various departments and agencies to assist clients effectively.
• Identify necessary supports available within the community.

Skills

Knowledge of Income Support Programs

Financial investigation skills

Stress Management skills

Commitment to diversity and inclusion

Education

Diploma in a Social Science field

Job description

Department: Education, Culture and Employment

The Department of Education, Culture and Employment (ECE) provides the residents of the Northwest Territories with access to quality programs, services and support to assist them in making informed and productive choices for themselves and their families with regard to education, training, careers, employment and labour, child development, languages, culture and heritage.

Job Information

The Client Navigator is responsible for the delivery of the Income Assistance and Senior Home Heating Subsidy Program. These programs provide financial assistance to vulnerable residents of the Northwest Territories to meet their financial needs and maintain their health and dignity.

The Navigator works with the Department of Education, Culture and Employment (ECE) staff, other Government of the Northwest Territories (GNWT) departments and outside agencies to integrate service, assist clients with their individual needs, ensure effective program delivery, and make the best use of resources available.

This position provides the necessary supports to ensure basic needs are met to provide assistance to individuals, families, and the community by identifying necessary supports available with other agencies.

Knowledge, Skills and Abilities

• Knowledge of and/or the ability to acquire and apply knowledge to all Income Support Programs, as well as other funding sources such as Employment Insurance, various Pension Plans, Income Tax and the Canada Child Benefit program.
• Financial investigation skills to authenticate client financial information and prevent program abuse.
• Stress Management skills and the ability to exercise self-control and maintain composure under continuing stress.
• Ability to commit to actively upholding and consistently practicing persona diversity, inclusion and cultural awareness, as well as safety and sensitivity approaches in the workplace.

Typically, the above qualification would be attained by:

A Diploma in a Social Science field and a minimum of one (1) year of relevant experience.

Equivalent combinations of education and experience will be considered.

Additional Requirements: The incumbent must be able to successfully complete the Income Security Statutory Training and CMAS (Case Management Administrative System) Training within an established timeframe (1-3 months).

GNWT Inquiries

Inquiries Only:

Department of Finance
Government of the Northwest Territories
YELLOWKNIFE CENTRE 5TH FLOOR
BOX 1320 YELLOWKNIFE NT X1A 2L9
Tel [phone] Extension 14106
Fax [phone]
[e-mail]

Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.