Claims Service Representative, National Accounts - Full Time, Remote (Markham, Ontario)

SCM; Markham; Remote; CAD 45,000 - 60,000; Full time

Job summary

A national claims service provider is looking for a Claims Service Representative for their National Accounts team. This remote role requires excellent customer service and organizational skills, alongside experience in administrative support, particularly in insurance. The candidate will manage claims inquiries and provide support within a dynamic team environment while ensuring high accuracy in claims processing.

Qualifications

• Experience in an administrative support role, especially in insurance.
• Strong verbal and written communication skills in English.
• Ability to work well under pressure and manage time effectively.

Responsibilities

• Provide administrative support services in claims creation.
• Handle claims inquiries from insureds and third-party insurers.
• Support account management and maintain claims management systems.

Skills

Customer service skills

Communication skills

Organizational skills

Data management skills

Education

Post-secondary education in administration or insurance

Tools

Microsoft Word

Microsoft Excel

Job description

Role Overview

Company: ClaimsPro LP

Role: Claims Service Representative, National Accounts - Full Time, Remote (Markham, Ontario)

Role Summary

Working with a team of people, you will provide administrative support services in claims creation and demonstrate a superior level of customer service. This role requires the flexibility to be available between the hours of 8:00 AM to 7:00 PM EST Monday through Friday.

Responsibilities

• Claims Set Up: Claim creation in dedicated claims management system(s) as per account instructions.
• Claims Set Up: Claim is triaged appropriately and assigned within target timeframe with 95% accuracy.
• Claims Set Up: Participate on Email and/or Phone Queues.
• Claims Set Up: Make initial contact.
• Billing and Payment Processing: Files billed within specified time frame, as per account instructions.
• Billing and Payment Processing: Payments issued accurately and as per account instruction.
• Claims Support: Handle claims inquiries, including calls from insureds, third party insurers and vendors.
• Claims Support: Provide assistance with data entry, notes, ordering police reports, lien searches and other claims related tasks.
• Account Management Support: Proper handling of correspondence for National Account employees and maintaining a catalogue of electronic devices.
• Account Management Support: Provide claim file management support in Claims Management System(s).
• Account Management Support: Completing data integrity tasks and updates.
• Account Management Support: Assisting with all other requests as directed from supervisor and National Accounts management team.
• Other duties as may be required.

Qualifications & Experience

• Post-secondary education in administration, insurance or related fields is considered an asset.
• Experience in an administrative support role, specifically in the insurance industry is considered an asset.
• Experience working within a dynamic team.
• Must have the aptitude and ability to learn new skills.
• Experience with Microsoft Word and Excel.
• Experience with reporting and data management is considered an asset.
• Strong verbal and written communication in English.
• Ability to work in a fast-paced environment.

Competencies

• Professional demeanor and strong customer service skills.
• Superior communication skills both written and verbal.
• Strong organizational skills with the ability to re-prioritize tasks and manage time effectively.
• Team player with excellent interpersonal skills at all organizational levels.
• Ability to work well under pressure and maintain composure in a fast-paced and changing environment.
• Reliable and punctual.
• Ability to meet set timelines.
• Ability to work independently with minimum supervision.
• Attention to detail and the ability to take initiative to drive tasks to conclusion within set timelines.
• Demonstrated professionalism and work ethic.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third-party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.