Business Operations Coordinator

Travel + Leisure Co.; Windsor; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading vacation ownership company in Windsor seeks a Business Operations Coordinator. Responsibilities include greeting guests, providing customer service, and handling tour information. Candidates need a high school diploma and notable proficiency in computer skills. Starting compensation is $20.00 per hour, with comprehensive benefits for qualifying associates.

Benefits

Medical, Dental, Vision benefits

401k with employer match

Paid time off

Qualifications

• 5 years of general office experience & customer service experience.
• Experience equivalent to education requirement may be accepted.

Responsibilities

• Greet and qualify touring guests.
• Provide exceptional customer service to all guests.
• Distribute premiums to guests upon closure of presentation.
• Data entry of all tour and gifting information.
• File and secure all documents per procedures.
• Prepare Timeshare Sales Contracts.
• Assist Supervisor to provide additional support.

Skills

Computer Skills Required

Customer Service

Education

High School Diploma

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Central Reservation System (CRS)

Job description

Overview

Join to apply for the Business Operations Coordinator role at Travel + Leisure Co.

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Summary

Accountable for performing all facets of the operations department to include tour reception, gifting and contracts in accordance with T+L Standard Operating Procedures. Promote a professional atmosphere for our guests, Sales & Marketing staff.

Essential Job Responsibilities

• Greet and qualify touring guests. Collect and validate all guest information. Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary. (15% time)
• Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions or concerns. (10% time)
• Distribute premiums to guests upon closure of presentation. Complete daily gift, tour and contract reconciliation in all systems. (20% time)
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports. Prepare and balance cash, down payments, site stats for Contract Department (20% time)
• File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards (5% time)
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners. Assist Administrative Supervisor in support of Sales Staff. Preparation and maintenance of legal documents. (20% time)
• Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams (10% time)
• Performs other duties as needed

Travel Requirements

No Travel required

Minimum Requirements And Qualifications

Education

• High School Diploma

Knowledge And Skills

• Computer Skills Required
• Proficient in the use of the Central Reservation System (CRS) or EPNY (preferable)

Technical Skills

• Proficient in Microsoft Word, Proficient in Microsoft Outlook, Proficient in Microsoft Excel

Job Experience

• 5 years of general office experience & customer service experience

Experience equivalent to the education requirement may be accepted in lieu of the education requirements.

Compensation & Benefits

Compensation : Generally starting at $20.00 per hour. The actual hourly rate of the candidate(s) selected will be set based on factors including experience, education, skills, training, and work location.

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week. Benefits include : Medical, Dental, Vision, Flexible spending accounts, Life and accident coverage, Disability, paid time off (subject to eligibility), 401k with employer match, Legal and identity theft plan, Voluntary income protection benefits, Wellness program, and Employee Assistance Program. Note : Temporary and / or seasonal associates are ineligible for Paid Time Off.

Equal Opportunity

We are an equal opportunity employer, and all applications will be considered for employment without attention to membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

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