Bilingual Customer Service Representative

Bpasl; Vaughan; On-site; CAD 40,000 - 60,000; Full time

Job summary

A customer service organization in Vaughan seeks a Bilingual Customer Service Representative to assist members with their benefits and inquiries. The candidate must be fluent in English and Spanish, have experience in customer service, and be proficient with computer systems. This full-time position requires strong organizational skills and the ability to work professionally in various communication formats.

Qualifications

• Fluency in both English & Spanish (required).
• 6 months or more experience in a call center environment.
• Previous customer service experience related to group benefits.

Responsibilities

• Assist members to understand their individual benefits.
• Answer member enquiries promptly and accurately.
• Provide member guidance in completing various forms.

Skills

Fluency in English

Fluency in Spanish

Strong verbal communication skills

Customer service skills

Intermediate computer skills

Education

High school diploma or equivalent

Tools

AS400

CRM

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

This is a 12 month contract position. Fluency in English & Spanish is required for this role. The Bilingual Customer Service Representative provides accurate policy benefit information on the phone, face to face and by email to members covered under the L.I.U.N.A. Local 183 Canadian Construction Workers Union (CCWU) Members Benefit Trust Fund. He or she provides courteous and professional customer service while maintaining departmental standards. This is a fixed term position.

Working Hours

9:00am to 5:00pm Monday, Tuesday, Thursday; 9:00am to 5:00pm Wednesday; 12:00pm to 8:00pm two Wednesdays per month; 8:30am to 4:30pm Friday; 7:00am or 8:00am to 12:30pm Saturday (twice per month). Overtime may be required to ensure customer services staff is evenly scheduled for the rotating shifts.

Responsibilities

The Bilingual Customer Service Representative will :

• Assist members in a courteous and professional manner to understand their individual benefits and entitlements
• Answer member enquiries promptly and accurately whether received in person by phone or email
• Promptly redirect any unusual enquiries to the appropriate senior or management staff member
• Understand and utilize the Telus Adjudicare CRM and AS400 systems
• Provide member guidance in completing various forms.
• Maintain security and confidentiality of client records
• Verify member and or dependent eligibility information for optical appointments
• Assist with placing notes on the AS400 or CRM systems and mailing the Advantage benefit cards
• Review and confirming optical and dental clinic generators
• Review and respond to emails
• Review and forward emails received to the correct departments
• Perform other duties as may be assigned from time to time by Management
• To be successful as a Bilingual Customer Service Representative (Term) at BPA you will need :

Qualifications

• Fluency in both English & Spanish (required)
• High school diploma or equivalent
• 6 months or more experience in a call center environment
• Previous customer service experience related to group benefits
• Previous experience in office administration and clerical processes
• Knowledge of Italian and / or Portuguese Spanish languages
• Strong verbal and written communication skills
• Strong attention to detail with exceptional organization skills
• Intermediate computer skills in the use of related computer applications including Microsoft Word Excel Outlook AS400 CRM Telus and Adjudicare.
• Compliant with government regulation pertaining to the Privacy Act (PPEIDA);
• Participation in Company sponsored insurance programs such as FLMI ACS ALHC C.E.B.S. and successful completion of these courses of study during tenure in the position
• To be a cooperative team player with strong interpersonal skills
• Exceptional customer service skills

About BPA

BPA is a division of People Corporation and has served members and beneficiaries in their local communities since 1958. BPA is dedicated to providing a superior benefits experience to our members businesses and trusts in the local communities in which they live and operate.

Providing an inclusive accessible environment where all employees and clients feel valued respected and supported is something we are committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to .

Required Experience

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type

Full-Time

Experience

years

Vacancy

1