Bilingual Clinical Coordinator

Calian Group Ltd.; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

A healthcare support services company is seeking a full-time Bilingual Clinical Coordinator. This role involves providing support to patients, prescribers, and pharmacies, ensuring timely medication deliveries. Candidates must be fully bilingual (English and French) and possess strong customer service skills with at least 2 years of relevant experience. The position requires attention to detail, excellent communication skills, and a collaborative mindset. Competitive salary and benefits are offered.

Benefits

Competitive salary

Comprehensive benefits plan

Qualifications

• Minimum 2 years of experience in customer service, healthcare administration, pharmacy, or clinical coordination.
• Fully bilingual in English and French, both written and verbal.
• Strong attention to detail and the ability to manage multiple tasks urgently.

Responsibilities

• Process patient enrollment forms accurately.
• Submit order forms to pharmacies for timely shipments.
• Follow up with physicians for patient renewals.
• Maintain accurate program-related documentation.
• Serve as the primary contact for inquiries from patients, physicians, and pharmacies.
• Document and report adverse events timely.

Skills

Customer service skills

Attention to detail

Problem-solving

Organizational skills

Interpersonal skills

Communication skills

MS Office proficiency

Job description

Calian Patient Support Programs is looking for a full-time Bilingual Clinical Coordinator for a contractual position until January 2027!

The Bilingual Clinical Coordinator provides exceptional support to patients, prescribers, and pharmacies in a patient support program. This role is essential to ensuring patients receive their medications on time and that physicians and their offices experience seamless, professional service. The ideal candidate will demonstrate strong customer service skills, excellent attention to detail, and a proactive approach to problem-solving and process improvement.

If you are bilingual and want to make a positive impact in patients lives, apply today! Calian PSP offers competitive salaries and a great benefits plan to all employees!

Accountabilities

• Patient Enrollment: Process patient enrollment forms with accuracy, ensuring complete and correct information. Follow up with prescribers to resolve missing or incorrect fields.
• Order Management: Submit order forms to pharmacies promptly to support timely medication shipments.
• Renewals: Proactively follow up with physicians for patient renewals to avoid interruptions in therapy.
• Program Tracking: Maintain accurate records, including tracking of co-pay card numbers and other program-related documentation.
• Stakeholder Communication: Serve as the primary point of contact for physicians’ offices, patients, and pharmacies, ensuring inquiries are addressed with professionalism and urgency.
• Adverse Event Reporting: Accurately document and report any adverse events in compliance with regulatory and program requirements, ensuring timely escalation to appropriate stakeholders.
• Continuous Improvement: Identify and recommend process efficiencies to improve service delivery and patient/physician experience.
• Fulfill other duties as required

Qualifications

• Language: Fully bilingual (English and French), both written and verbal.
• Experience: Minimum 2 years in a customer service, healthcare administration, pharmacy, or clinical coordination role preferred.
• Skills: Strong attention to detail and organizational skills.
• Ability to manage multiple tasks with a sense of urgency.
• Excellent interpersonal and communication skills.
• Proficiency with MS Office and data entry systems.
• Attributes: Patient-focused mindset with a commitment to quality service and compliance.
• Collaborative team player who also works independently.
• Adaptable and open to continuous improvement.
• Working Conditions and / or Job Requirements: Must possess mobility to work in an office environment and use standard office equipment, including a computer (finite movements such as typing), telephoning and other office functions
• Ability to lift and carry items weighing up to 30 pounds
• Requires mental stamina to maintain attention to detail despite interruptions, and vision to read printed materials and a computer screen
• Must be able to travel up to 10% of time, including weekend or overnight, and to work extended hours to support operations requirements.