puestos de Power Bi en Brasil
Descubre más oportunidades que en ningún otro sitio. Accede a más vacantesGerente Operacional de Transportes
L'AUTO CARGO
Entra en contacto con cazatalentos para acceder a vacantes similaresFinanceiro | Analista de Contas a Receber Sênior
Costa Brava Travel & Events
Banco De Talentos | Administrador De Banco De Dados Sql Junior | Pleno | Sênior
Paipe
Página da Vaga | Assistente de Serviços - Ribeirão Preto/SP (Vaga exclusiva PCD)
Brasif Máquinas
ANALISTA DE INTELIGENCIA DE MERCADO E PRECIFICACAO PL | BELO HORIZONTE, MG
Localiza&Co
Especialista / Arquiteto de Dados – Híbrido 1x por Semana Presencial em Guarulhos SP – CLT de a[...]
FourHands Brasil
Analista Pleno de PMO Corporativo
CAIXA Vida e Previdência
Analista Financeiro (Custos) / Hospital Care
Hospital Care
ANALISTA DE MARKETING SR. - ANALYTICS
Ri Happy - Lojas
Manager Operations Bps Brazil
Descripción de la vacante
A leading technology services provider in Brazil seeks a professional to drive continuous improvement initiatives across operations, enhance efficiency, and ensure client satisfaction. The role requires strong knowledge in BPS operations, project management skills, and the ability to manage client interactions effectively. Qualified candidates should possess a Bachelor's degree and 3–5 years of related experience. Relevant certifications in Lean Six Sigma are preferred. This position will also involve coaching team leads and monitoring compliance standards.
Formación
- 3–5 years of experience in process improvement within BPS or shared services.
- Preferred Certification in Lean Six Sigma or equivalent preferred.
Responsabilidades
- Drive continuous improvement initiatives across BPS operations.
- Provide timely and meaningful reporting to senior management.
- Plan and implement strategies to ensure account profitability.
- Handle client interactions and manage escalations.
- Conduct regular reviews with Account Managers.
- Monitor daily productivity against defined service level standards.
- Perform audit checks on client-defined compliance requirements.
- Coach and monitor Team Leads and AMs.
- Develop continuous learning processes for the team.
- Supervise and support team members to ensure quality delivery.
- Lead process re-engineering projects.
- Implement digital tools and automation for efficiency.
- Monitor KPIs and prepare dashboards.
- Conduct training sessions on process excellence methodologies.
Conocimientos
Educación
Drive continuous improvement initiatives across BPS operations to enhance efficiency, reduce costs, and improve service quality. Collaborate with cross-functional teams to identify process gaps and implement best practices.
- Provide timely and meaningful reporting to senior management.
- Plan and implement strategies to ensure account profitability.
- Handle client interactions and manage escalations (calls or in-person).
- Conduct regular reviews with Account Managers and other departments to ensure SLA adherence.
- Monitor daily productivity against defined service level standards.
- Perform audit checks on client-defined compliance requirements.
- Coach and monitor Team Leads and AMs in day-to-day operations and people management.
- Develop continuous learning processes for the team.
- Supervise and support team members to ensure delivery meets or exceeds client quality standards.
- Represent the organization during client visits and reviews.
- Lead process re-engineering projects to optimize workflows and reduce cycle times.
- Develop and maintain process documentation, SOPs, and compliance standards.
- Partner with stakeholders to implement digital tools and automation for operational efficiency.
- Monitor KPIs and prepare dashboards to track improvement outcomes.
- Conduct training sessions on process excellence methodologies for team members.
- Strong knowledge of BPS operations and service delivery models.
- Provide timely and meaningful reporting to senior management.
- Plan and implement strategies to ensure account profitability.
- Handle client interactions and manage escalations (calls or in-person).
- Conduct regular reviews with Account Managers and other departments to ensure SLA adherence.
- Monitor daily productivity against defined service level standards.
- Perform audit checks on client-defined compliance requirements.
- Coach and monitor Team Leads and AMs in day-to-day operations and people management.
- Develop continuous learning processes for the team.
- Supervise and support team members to ensure delivery meets or exceeds client quality standards.
- Represent the organization during client visits and reviews.
- Proficiency in process mapping tools and data analysis (Excel, Power BI).
- Excellent communication and stakeholder management skills.
- Ability to manage multiple projects and deliver within timelines.
- Bachelor’s degree in Business, Engineering, or related field.
- 3–5 years of experience in process improvement within BPS or shared services.
- Preferred Certification in Lean Six Sigma or equivalent preferred.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.