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FBS Senior Operations Analyst
Résumé du poste
A leading global consulting firm in São Paulo is seeking a Senior Operations Analyst. This role involves driving operational efficiencies, facilitating cross-functional teams, and analyzing business solutions' impacts. The ideal candidate will have over 4 years of experience, a relevant bachelor's degree, and fluency in English. This position offers competitive salary, performance-based bonuses, and flexible work arrangements.
Prestations
Qualifications
- Over 4 years of experience in a similar role.
- Fluency in English is required.
- Availability to work from 1:00 to 10:00 pm BRT.
Responsabilités
- Guide and facilitate cross-functional teams in the development and implementation of business solutions.
- Analyze operational information to understand the impact of business initiatives.
- Perform project management and analytics, identifying trends and making recommendations.
Connaissances
Formation
Outils
FBS is part of Farmers operations focused on building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high‑performing teams equipped to thrive in today’s competitive marketplace.
- A solid and innovative company with a strong market presence
- A dynamic, diverse, and multicultural work environment
- Leaders with deep market knowledge and strategic vision
- Continuous learning and development
- Support driving operational efficiencies through improvements to systems
- Monitor call volume in real time by interval
- Focus on proactive forecasting
- Real‑time WFM metrics (AUX, unplanned shrink)
- Guide and facilitate cross‑functional teams in the development and implementation of business solutions
- Analyze operational information to understand the impact of business initiatives on operational functions
- Perform project management and analytics as necessary, including the ability to identify trends and make recommendations as to operating procedures that can improve results
- Over 4 years of experience in a similar role
- Bachelor’s degree preferred in Mathematics, Statistics, Business, or related field
- Fluency in English
- Availability to work from 1:00 to 10:00 pm BRT
- Forecasting
- Management Reporting
- Exploratory Analysis (Data Analytics)
- Excel – Intermediate/Advanced
- Power BI – Highly Preferred
- SQL – Highly Preferred
- NICE WFM
- Cisco or Telephony/Contact Center System – Highly Preferred
Resumes must be submitted in English.
- Competitive salary and performance‑based bonuses
- Comprehensive benefits package
- Flexible work arrangements (remote and/or office‑based)
- Dynamic and inclusive work culture within a globally renowned group
- Private health insurance
- Paid time off
- Training & development opportunities in partnership with renowned companies
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.