FBS Senior Operations Analyst

Capgemini; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading global consulting firm in São Paulo is seeking a Senior Operations Analyst. This role involves driving operational efficiencies, facilitating cross-functional teams, and analyzing business solutions' impacts. The ideal candidate will have over 4 years of experience, a relevant bachelor's degree, and fluency in English. This position offers competitive salary, performance-based bonuses, and flexible work arrangements.

Serviços

Competitive salary and performance-based bonuses

Comprehensive benefits package

Flexible work arrangements

Private health insurance

Paid time off

Training & development opportunities

Qualificações

• Over 4 years of experience in a similar role.
• Fluency in English is required.
• Availability to work from 1:00 to 10:00 pm BRT.

Responsabilidades

• Guide and facilitate cross-functional teams in the development and implementation of business solutions.
• Analyze operational information to understand the impact of business initiatives.
• Perform project management and analytics, identifying trends and making recommendations.

Conhecimentos

Forecasting

Management Reporting

Data Analytics

Fluency in English

Formação académica

Bachelor’s degree in Mathematics, Statistics, Business, or related field

Ferramentas

Excel – Intermediate/Advanced

Power BI – Highly Preferred

SQL – Highly Preferred

NICE WFM

Cisco or Telephony/Contact Center System – Highly Preferred

Descrição da oferta de emprego

FBS – Farmer Business Services

FBS is part of Farmers operations focused on building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high‑performing teams equipped to thrive in today’s competitive marketplace.

What to expect on your journey with us

• A solid and innovative company with a strong market presence
• A dynamic, diverse, and multicultural work environment
• Leaders with deep market knowledge and strategic vision
• Continuous learning and development

The Team

<>The Workforce Management team manages day‑to‑day call center functions to ensure operations deliver on daily, weekly, and monthly call handling objectives. We liaise with finance and business operations to align staffing with forecasted call volume and maintain oversight over intraday performance, ensuring the right resources are scheduled at the right time to do the right thing.

As a Senior Operations Analyst, you will

• Support driving operational efficiencies through improvements to systems
• Monitor call volume in real time by interval
• Focus on proactive forecasting
• Real‑time WFM metrics (AUX, unplanned shrink)

Key Responsibilities

• Guide and facilitate cross‑functional teams in the development and implementation of business solutions
• Analyze operational information to understand the impact of business initiatives on operational functions
• Perform project management and analytics as necessary, including the ability to identify trends and make recommendations as to operating procedures that can improve results

Qualifications

• Over 4 years of experience in a similar role
• Bachelor’s degree preferred in Mathematics, Statistics, Business, or related field
• Fluency in English
• Availability to work from 1:00 to 10:00 pm BRT

Other Critical Skills

• Forecasting
• Management Reporting
• Exploratory Analysis (Data Analytics)

Software / Tool Skills

• Excel – Intermediate/Advanced
• Power BI – Highly Preferred
• SQL – Highly Preferred
• NICE WFM
• Cisco or Telephony/Contact Center System – Highly Preferred

Resumes must be submitted in English.

Benefits

• Competitive salary and performance‑based bonuses
• Comprehensive benefits package
• Flexible work arrangements (remote and/or office‑based)
• Dynamic and inclusive work culture within a globally renowned group
• Private health insurance
• Paid time off
• Training & development opportunities in partnership with renowned companies