Gestao De Pessoas jobs in Brazil
Analista De Sistemas De Recursos Humanos
Assurance IT
Analista de Implantação / Analista de Sistemas
C2 recursos humanos
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Customer Intelligence Inc.
Human Resources Manager (Middle level)
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Plano&Plano
Auxiliar de Limpeza Zona Sul, SP - Itaim Bibi
Prefeitura de Santo André
Senior Talent Acquisition Specialist
Bee Talent Solutions
Head of Operations
Job summary
A leading education technology company is seeking a managerial candidate to oversee operational teams in São Paulo. The role involves directly managing teams, implementing operational structures, and ensuring quality performance through KPIs. Ideal candidates should have experience in Sales or Customer Support, manage large teams, and be fluent in English and Portuguese. Competitive compensation and flexible work arrangements are offered.
Benefits
Qualifications
- Management of operational teams over 50 people, including experience managing multiple Team Leaders.
- Proven experience in Sales, Contact Center or Customer Support environments.
- Fluency in both English and Portuguese.
Responsibilities
- Directly manage LX operational teams, starting with Customer Support.
- Design and implement operational processes to ensure regional performance.
- Set up and monitor KPIs and motivational frameworks.
- Oversee day-to-day operations for quality assurance.
- Manage team budgets and ensure cost efficiency.
Skills
Directly manage LX operational teams, starting with Customer Support, with Teaching to be added later
Design and implement efficient operational processes and structures to ensure stable performance in the region.
Set up, monitor, and improve KPIs as well as motivational frameworks for Team Leaders and their teams to achieve regional goals.
Oversee day-to-day operations and ensure quality through tools such as performance analytics, QA frameworks, checklists, and roadmaps.
Manage team budgets and ensure cost efficiency.
- Management of Operational teams over 50 people (including experience of managing 3-4 Team Leaders and Heads)
- Experience in Sales, Contact Center, Customer Support
- English and Portuguese proficiency
- HR interview
- Case interview with Business Owner
- Test task
- Test task presentation to Business Owner
- Gathering recommendations
- Offer
- Global Collaboration : Join a diverse, international team that values innovation and recognizes individual contributions.
- Competitive Compensation : Receive an attractive salary package that reflects your expertise and rewards your contributions.
- Flexible Work Schedule : Enjoy the freedom to work during hours that best suit your productivity and lifestyle.
- Professional Development : Benefit from continuous learning opportunities and support for your career advancement goals.
Choose to work from our Belgrade office or remotely, with seamless collaboration tools for both.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.