Wellness Coach jobs in United States
Customer Service Executive - UAE
Job summary
People Perfect Advisory is looking for a Customer Service Executive who is passionate about HR and administration. This role involves managing customer inquiries, resolving issues, and supporting satisfaction and retention efforts in a fast-paced environment. Strong communication skills and relevant experience in the UAE are key to success in this position.
Qualifications
- 1-2 years of UAE experience in a similar role required.
- Strong English communication skills essential.
- Experience with Bitrix or other CRM systems is preferred.
Responsibilities
- Attend and respond to all customer inquiries to ensure satisfaction.
- Record and report customer feedback to improve service.
- Follow up with internal departments to resolve customer issues timely.
Skills
Education
Tools
People Perfect Advisory is seeking a Customer Service Executive to join our dynamic team. If you have a passion for HR and administration this is a great opportunity to grow your career in a professional and fast-paced environment.
Job description:
- Attend all incoming sales inquiries (Walkin or via phone email or chat etc. providing clear and accurate information about products in a professional systematic and focused manner with at least 10 customer conversion rate.
- Attend all incoming customer inquiries or complaints empathetically and take action as per established protocols and follow-up for timely resolution and response contributing to customer satisfaction and retention.
- Note down and pass on customer tasks and requirements to the relevant internal departments through established channels and protocols keeping tracks and proactively following up internally for timely resolutions/turnround.
- Record all incoming inquiries complaints issues and feedback (in Bitrix) categorizing analyzing and reporting with highlights of frequently occurring issues and making suggestions on customer experience improvement.
Qualifications & Requirements:
- MBA/BBA
- 1-2 year of UAE experience in a similar role
- Excellent English communication.
- Bitrix or other CRM Knowledge.
- Strong MS office Skills.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.