Customer Service Executive

Telecom; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading telecommunications company in Dubai is seeking a Customer Service Executive to provide excellent support and handle client inquiries. The ideal candidate will possess strong communication skills, prior customer service experience, and the ability to resolve issues efficiently. Immediate availability and residency in the UAE are required for this role.

Qualifications

• Previous experience in customer service or a related role preferred.
• Positive attitude and ability to handle pressure professionally.
• Must be currently inside the UAE and available to join immediately.

Responsibilities

• Handle incoming calls, emails, and messages from customers promptly.
• Resolve customer issues and complaints efficiently and courteously.
• Maintain records of customer interactions and transactions.

Skills

Excellent communication skills

Strong problem-solving abilities

Customer service experience

Tools

MS Office

CRM systems

Job description

Overview

We are looking for a confident and customer-focused Customer Service Executive to join our team. The ideal candidate will handle client inquiries, resolve complaints, and ensure excellent customer satisfaction through professional communication and support.

Responsibilities

• Handle incoming calls, emails, and messages from customers promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and complaints efficiently and courteously.
• Maintain records of customer interactions and transactions.
• Coordinate with internal departments to ensure customer needs are met.
• Follow up with customers to ensure satisfaction and build long-term relationships.
• Identify opportunities to improve customer service procedures and standards.

Requirements

• Previous experience in customer service or a related role preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in MS Office and comfortable using CRM systems.
• Positive attitude and ability to handle pressure professionally.
• Must be currently inside the UAE and available to join immediately.