Bellman

Minor International; Dubai; On-site; AED 25,000 - 60,000; Full time

Job summary

A prominent hotel group in Dubai seeks a dedicated guest service associate to manage inquiries and provide exceptional guest support. The ideal candidate will have a hospitality background, proficiency in Opera, and at least one year of relevant experience. This full-time role requires a courteous demeanor and fluency in English, with knowledge of additional languages being a plus.

Qualifications

• At least 1 year of experience working in a similar role.
• Hospitality background is preferred.
• Ability to focus attention on guest needs.

Responsibilities

• Anticipate all guest needs and handle inquiries.
• Participate in day-to-day operation at the Bell service desk.
• Greet and acknowledge guests politely.

Skills

Proficiency in Opera

Calm and courteous demeanor

Fluency in English

Job description

Responsibilities

• To anticipate all guest needs and handle all guest inquiries.
• To participate in the effective day to day operation at the Bell service desk.
• To have complete knowledge of the hotel products and services including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club and other properties.
• To ensure lobby area is clean and tidy at all times.
• To greet and acknowledge all guests, welcoming them in a polite and friendly manner.
• Assist guests with luggage and provide a luggage storage service for guests.
• Coordinate delivery of messages and other items to the guest room.
• Assist guests who require special attention.
• Complete all other shift duties as outlined on shift checklist.
• Assist in ensuring that the transportation arrangements of the hotel work perfectly including the coordination of taxis, private vehicles, limousines and other vehicles.
• Assist all other areas of the hotel when required.

Qualifications

• Proficiency in Opera.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• At least1 year of experience working in a similar role.
• Hospitality background is preferred.
• Fluency in English; additional languages are a plus.

Remote Work

No

Employment Type

Full-time