Guest Experience Specialist - Hospitality

AccorHotels Middle East; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Abu Dhabi seeks a Customer Relations professional to ensure exceptional service and establish strong relationships with guests. The ideal candidate will have a university degree in Hotel Management, at least 3 years of experience in a similar role, and excellent communication skills in English and conversational Arabic. This role offers opportunities for career growth within the hotel industry.

Qualifications

• At least 3 years experience in the same capacity preferably in 4* or 5* Hotels.

Responsibilities

• Establish good working relationships with the guests and your colleagues.
• Ensure excellent guest service to encourage return visits.
• Update guest history and inform guests of all conditions related to their stay.
• Strive to optimise the occupancy rate and overall turnover for the hotels.

Skills

Opera know‑how

Fluent in English

Conversational Arabic

Education

University graduate / Hotel Management or related course

Job description

A leading hospitality company in Abu Dhabi seeks a Customer Relations professional to ensure exceptional service and establish strong relationships with guests. The ideal candidate will have a university degree in Hotel Management, at least 3 years of experience in a similar role, and excellent communication skills in English and conversational Arabic. This role offers opportunities for career growth within the hotel industry.