Guest Experience & Reservations Specialist

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel company in Dubai seeks a Reservations Agent to handle booking requests and enhance guest loyalty. The ideal candidate has at least 1 year of experience and is fluent in English. Strong interpersonal and problem-solving skills are essential. This role involves managing guest complaints and maintaining commercial relationships with bookers. Join a dynamic team committed to delivering exceptional guest experiences.

Qualifications

• Minimum 1 year of experience in the same or similar role.
• Experience with Opera or a related system is preferred.
• Ability to communicate clearly and professionally.

Responsibilities

• Handle incoming and outgoing room reservation requests.
• Enhance guest loyalty through distinctive service.
• Manage guest complaints professionally.
• Maintain relationships with guests, companies, and agencies.

Skills

Guest focused personality

Strong interpersonal skills

Problem-solving abilities

Fluency in English

Additional languages

Tools

Opera reservation system

Job description

A leading luxury hotel company in Dubai seeks a Reservations Agent to handle booking requests and enhance guest loyalty. The ideal candidate has at least 1 year of experience and is fluent in English. Strong interpersonal and problem-solving skills are essential. This role involves managing guest complaints and maintaining commercial relationships with bookers. Join a dynamic team committed to delivering exceptional guest experiences.