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Hotel: Residence Suites Dubai F.C (DXBRS), PO Box 112225, 112225

Do you see yourself as a Bell Attendant/Valet Parker for InterContinental Hotel Dubai Festival City?

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day:

• Make sure our guests always get a warm welcome and a sincere farewell from you
• Manning the bell desk or the door while ensuring the Lobby, Concierge and Driveway areas look great
• Adhere to guest checking in / checking out / room move procedures pertaining to baggage handling and storage
• Deliver a memorable experience to guests with a swift and personal service – Acknowledge IHG Rewards Club members and returning guests, in person or on the phone not forgetting to recognize guests by name.
• Effective use of empowerment and resolve guest issues and use their feedback to improve services for guest satisfaction
• Collate and share local insights via weekly newsletters to meet guest requests i.e. sporting events, places of interest and local restaurants etc.
• Responsible for rooming checking in guests and ensure great guest relationships are made in a very short space of time
• Be compliant with federal, state and local laws and safety regulations and report any violations to Supervisors/Managers
• Follow systems, security and cash handling procedures and hotel services as per quality standards.
• Assist guests by parking/retrieving their vehicles with utmost care and minimize hotel liability for damages by driving safely.
• Follow Residence SOPs while issuing valet tickets to guests
• Maintain driveway traffic and keep areas spotless to maintain the perfect Intercontinental Hotels and Resorts image.
• Jump into other ad-hoc duties when your colleagues need your help.
• Prepare daily newspaper requests and delivery of the same according to guest preferences

What we need from you:

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
• Flexibility - night, weekend and holiday shifts are all part of the job
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Experience - At least one year experience in an upscale hotel / equivalent environment as a Concierge or related discipline
• Strength – most of times you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling
• Valid UAE Driving License

What you can expect from us

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.

Who we are

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.