Night Front Office Coach & Guest Experience Leader

Marriott Hotels & Resorts; Dubai; On-site; AED 30,000 - 40,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a dedicated employee for guest services. This role involves managing guest check-ins, verifying payments, and ensuring a high standard of customer service. Candidates should have a high school diploma and at least one year of related work and supervisory experience. The successful applicant will support management in training staff and maintaining positive guest relations while adhering to company procedures. The role requires effective communication and a commitment to quality service.

Qualifications

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process all guest check-ins and verify guest identity.
• Assist management in training and evaluating employees.
• Welcome and acknowledge guests; anticipate service needs.

Skills

Customer service

Teamwork

Communication

Education

High school diploma or G.E.D. equivalent

Job description

A leading hotel chain in Dubai is seeking a dedicated employee for guest services. This role involves managing guest check-ins, verifying payments, and ensuring a high standard of customer service. Candidates should have a high school diploma and at least one year of related work and supervisory experience. The successful applicant will support management in training staff and maintaining positive guest relations while adhering to company procedures. The role requires effective communication and a commitment to quality service.