Service Manager jobs in United Arab Emirates

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people‑at‑heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future‑proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

• Managing the relationships between shipping merchants, tenders and negotiating freight charges.
• Monitor B2C and B2B shipment movement and support with necessary documents based on requirement.
• Reconciliation of freight cost (Duties and vat) and cross verified with TMS system.
• Liaising between Customer care, ops and shipping companies to resolve any complaints.
• Preparing shipping quotes for customers and necessary reports for respective department.
• Supervising the loading and unloading of shipping vessels and executing stevedoring activities.
• Determining the most efficient methods of shipping and routes for cross border shipments.
• Processing shipping paperwork for all B2C and B2B shipments.
• Guide operation staff to enable effective Air/land-based product shipping.
• Periodically review lead time of shipment delivery and collection to take necessary action with respective stakeholders.
• Expedite VIP delivery and collection process for Omnichannel customer.
• Verify and submit all courier invoice to finance for final payment.
• Maintain transit damage/lost records and coordinate with respective courier until claim is completed financially.
• Analyze overall Driver performance, Customer comms, and Take necessary preventive measurements with Ops team.

• Degree in Logistics, Supply Chain Management, or a related field
• Strong knowledge of customs rules and regulations, with the ability to navigate global customs requirements
• Specific experience or strong familiarity with U.S. customs procedures and international shipping standards
• Hands‑on, proactive approach with the ability to manage day‑to‑day logistics operations
• Experience in monitoring courier performance and managing service‑level expectationsStrong stakeholder management skills, with the ability to liaise effectively with internal and external partners
• Demonstrated leadership potential, with the capacity to grow into a managerial role
• Highly approachable, team‑oriented, and capable of building productive working relationships

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employeediscounts.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.