Service Manager jobs in United Arab Emirates

Job Summary:

Based in Dubai the workshop supervisor will be responsible for Pressure Managements service operations from its facility in the UAE. The role will own the workshop team and coordinate all in house Overhaul, parts and repair activities relating to the PRM range of products; Safety valves, Regulators and Tank Product!

In This Role, Your Responsibilities Will Be:

Service Operations

• Facilitating valve service center functions including service operations, facility maintenance and machine shop and contractors management. .

• Responsible for coordinating and facilitating all in house and field activities..

• Responsible for maintenance of all materials, equipment’s, parts and tools necessary for the day-to-day services operations

• Responsible for planning and execution to achieve monthly service center POR.

• Be a leader of any changes as business evolves and assist with implementation as necessary for process improvements.

• Constantly try to improve the company’s performance towards higher customer service standards and improve financial performance.

• Support for job costing of all goods and services and preparation of quotes for complex, new and/or out-of-scope services.

• Calibration, testing, troubleshooting and diagnostics of Pressure Management Products. Strong Technical skills in assembly, testing, trouble shooting in pressure relief and regulator products for this position

• Talk to product engineers, representatives, suppliers, 3rd party inspection agency and customers to resolve quality issues and any questions that arise.

• Collaborate with the PRM sales team and wider sales channels to find ways to uncover business growth opportunities and ensure capacity for targeted STO’s

• Knowledge in International standards API527, API 576, API 2000, ASME Sec XIII, NBIC etc

• Deliver KPI’s results in line with the BU objectives including:

• Profit and loss accountability – Depot service

• Resources Utilization, measurement and optimization

Quality Assurance/Health & Safety

• Responsible for quality control of all work performed and determination of safety codes and engineering standards applicable to repair work performed.

• Responsible for maintaining a safe and healthy work environment(s) and adhering to all Emerson / Fisher policies as well as OSHA

• Drive safety improvements plans in respective work area

• Implementation of non-conformance processes, corrective actions and preventive action processes.

• Co-ordination of internal quality program, customer surveillance, third party inspection, and regulatory agency audit

• Keep employees advised of changes in work practices.

Employee Relations

• Responsible for employee relations, community relations, government relations for all locations in their geographical region

• Responsible for all staffing, including recruiting and selecting both direct labor and support functions

• Responsible for personal development of existing staff.

• Provide/delegate training and assist in problem solving.

• Maintain employee focus on quality programs.

• Keep employees advised of changes in work practices.

• Collect, document, and provide feedback to employees on the quality of their workmanship and authorize any rework as deemed vital to achieve zero defects.

• Provide guidance and feedback to employees on day-to-day job engagement activities or responsibilities to ensure employees maintain focus on productive business tasks.

• Coach and develop Saudi National workforce to an acceptable degree of competency.

Who you are?

• Customer Focus: Understands and anticipates customer needs to ensure high satisfaction.

• Solution Oriented: You naturally look for practical ways to overcome challenges

For this Role, You Will Need:

• Educated to Degree level in mechanical engineering, or equivalent industry recognized qualification. 10+ Experience in the Pressure relief valves, Pressure regulators industry with proven track record of turnaround execution and management

• Proven leadership skills.

• Knowledge of analyzing, evaluating, diagnosing, and resolving equipment and process related problems is strongly preferred.

• Excellent communication, interpersonal and customer relations skills are a must.

• Personal Computer experience (business systems, SAP, Oracle, Outlook)

• Exemplary safety and attendance record

Preferred Qualifications that Set You Apart:

• Experience in the process control industry is a plus.

• MEA (specifically Saudi Arabia) experience.

Our Culture & Commitment to You!

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from phenomenal teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide, medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training .

Requisition ID : 25023522

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.