Service Manager jobs in United Arab Emirates

Travel is a journey. At Holiday Inn, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guest's stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn family.

Holiday Inn & Suites Dubai Science Park is looking for a dedicated and meticulous Stewarding Supervisor to join their extraordinary team! Ideally located in the heart of Dubai Science Park, in the most sought after residential area of Dubai. Minutes away from mega malls, magnificent Jumeirah Beaches, world’s leading tourist attractions and Parks, auto drome and over 5 championship golf courses. The newly opened Holiday Inn & Suites at Dubai Science Park includes 240 hotel rooms and suites and 84 one-bedroom apartments, anchor F&B offerings and an extensive 1026sqm cutting-edge meeting and events facilities.

What is the job?

As a Stewarding Supervisor, you will play a pivotal role in maintaining the highest standards of cleanliness, hygiene, and operational efficiency within our culinary and dining areas. Your responsibilities will encompass overseeing the stewarding team, ensuring compliance with hygiene and safety standards, managing inventory, and contributing to the seamless functioning of our culinary operations.

Reporting to the Asst. Chief Steward every day is different, but you will mostly:

• Assist the Asst. Chief Steward in developing training plans, developing training material in accordance with IHG guidelines and implementing training plans for the Stewarding employees.
• Maintain impeccable personal grooming standards to uphold the professional and property style of the resort.
• Supervise and guide the stewarding team, holding regular meetings and training sessions to enhance performance and uphold service standards.
• Oversee kitchen cleanliness, hygiene, and efficient dishwashing processes. Manage proper waste handling and recycling.
• Keep precise records of kitchen supplies and equipment. Coordinate with procurement for essential items and implement cost-saving measures.
• Enforce hygiene and safety standards per local health regulations through inspections to identify and address hazards.
• Facilitate communication between kitchen staff and other departments. Work with chefs and managers for smooth operations.
• Train stewarding colleagues in cleaning, safety, and equipment use. Support skill development and career growth.
• Handle operational challenges and resolve guest or staff complaints related to stewarding services.
• Identify areas for process improvement and implement best practices. Stay informed on industry trends and innovations in kitchen hygiene.

What We need from you:

• Minimum 3 years of experience in a high-volume restaurant or hotel preferred.
• Proven experience in a similar supervisory role.
• High school diploma or equivalent education.
• Carrying or lifting items weighing up to 50 pounds.
• Strong knowledge of kitchen operations, hygiene standards, and safety regulations.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to work in a fast-paced environment.
• Knowledge of inventory management and ordering processes.
• Attention to detail and a commitment to delivering exceptional service.
• Willingness to assist in other areas when necessary and reasonably requested.
• Flexible schedule, able to work evenings, weekends, and holidays.