Service Design Lead: Banking Experience Strategy

VAM Systems; United Arab Emirates; On-site; AED 330,000 - 441,000; Full time

Job summary

A multinational technology company in the UAE is seeking a Service Design Lead to drive service design initiatives and enhance customer journeys. The ideal candidate will have over 8 years of experience in service design, a strong portfolio, and expertise in tools such as Figma and Adobe Creative Suite. This role involves collaborating with stakeholders to create impactful service solutions and requires a Bachelor’s degree in a relevant field. Joining time frame is a maximum of 4 weeks.

Qualifications

• 8 years of experience in service design or related fields.
• Experience leading complex, cross-channel service projects from discovery to delivery.
• Strong portfolio showcasing service design outcomes and impact.

Responsibilities

• Work on service design, journey mapping, service blueprinting, and experience strategy.
• Engage stakeholders and facilitate co-creation processes.
• Conduct user research, service prototyping, and usability testing.

Skills

Service design

Journey mapping

Service blueprinting

Experience strategy

Facilitation

Stakeholder engagement

Figma

Miro

Adobe Creative Suite

Prototyping tools

Agile methodologies

Education

Bachelor’s degree in Design, Service Design, HCI, or related field

Master’s degree preferred

Tools

Figma

Miro

Adobe Creative Suite

Job description

A multinational technology company in the UAE is seeking a Service Design Lead to drive service design initiatives and enhance customer journeys. The ideal candidate will have over 8 years of experience in service design, a strong portfolio, and expertise in tools such as Figma and Adobe Creative Suite. This role involves collaborating with stakeholders to create impactful service solutions and requires a Bachelor’s degree in a relevant field. Joining time frame is a maximum of 4 weeks.