Guest Service Executive Emiratis Only - Concierge - Conrad Abu Dhabi Etihad Tower

Hilton; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality company seeks a Guest Service Executive in Abu Dhabi to act as an ambassador by providing information and assistance to guests. You will greet customers, respond to inquiries, resolve complaints, and coordinate activities. The ideal candidate has strong customer service skills, basic mathematical abilities, and effective listening skills to ensure outstanding guest experiences. This role offers an opportunity to work in a dynamic environment dedicated to service excellence.

Qualifications

• Ability to effectively deal with internal and external customers.
• Basic mathematical skills for calculations.
• Strong listening skills and comprehension of English.
• Ability to observe and detect emergency situations.

Responsibilities

• Greet guests with a friendly welcome and respond to inquiries.
• Answer phone calls and manage messages for guests.
• Arrange and confirm activities and services for guests.
• Resolve guest complaints and negotiate effective solutions.

Skills

Customer service skills

Mathematical skills

Effective listening

Ability to handle complaints

Job description

EOE/AA/Disabled/Veterans

A Guest Service Executive acts as an ambassador of the hotel by providing special assistance and information about local area attractions to guests and patrons offering a wide selection of alternatives for guest satisfaction. Arranging local tours assist in transportation facilitate other services not offered by hotel in particular.

What will I be doing

As a Guest Service Executive you are part of the Concierge team and act as a connection between Guests and various hotel departments. You are responsible for performing the following tasks to the highest standards:

• Greets guests immediately with a friendly and sincere welcome. Responds to inquiries with accurate information regarding hours of outlet operation directions to local attractions or meeting rooms car rentals and airline shuttle service etc. according to individual needs.
• Answers telephone calls and inputs messages into the computer. Retrieves messages and communicates contents to the guest. Retrieves mail small packages and facsimiles for guests as transportation for the guests.
• Arranges and confirms recreation business and dining activities both inside and outside thehotel. Promptly responds to requests for dentists doctors child care florists etc.
• Responds to guest complaints conducts research to develop the most effective solutions and negotiates results. Listens and assists in resolving problems such as price conflicts insufficient heating or air conditioning etc. Remains calm and alert especially during emergency situations and heavy hotel activity.

What are we looking for

A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Ability to effectively deal with internal and external customers some of whom will require high levels of patience tact and diplomacy to defuse anger collect accurate information to resolve conflicts
• Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
• Ability to see and hear in order to observe and detect signs of emergency situations

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!