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CRM Specialist
Job summary
A premium holiday homes company in Abu Dhabi is seeking an experienced CRM Specialist to manage and nurture landlord relationships. The successful candidate will have at least 2 years of experience in CRM or hospitality, with excellent communication skills. Key responsibilities include handling landlord inquiries, coordinating service delivery, and ensuring high satisfaction levels. Familiarity with CRM software is preferred, and fluency in English is required, with Arabic as a plus.
Qualifications
- Minimum 2 years of experience in CRM, Account Management, or Customer Success within Holiday Homes or Hospitality.
- Strong communication and relationship-management skills.
- Excellent organizational and follow-up abilities.
Responsibilities
- Manage and strengthen relationships with landlords on a daily basis.
- Handle all landlord inquiries, requests, concerns, and follow-ups professionally.
- Coordinate with Operations, Maintenance, Cleaning, and Finance teams.
- Provide landlords with performance reports and updates.
- Ensure high landlord satisfaction and retention.
Skills
We are looking for an experiencedCRM Specialistwho will focus on managing and nurturing relationships with ourlandlords. The ideal candidate has a strong background in holiday homes or hospitality and understands the importance of delivering a seamless, premium experience to property owners.
- Manage and strengthen relationships with landlords on a daily basis.
- Handle all landlord inquiries, requests, concerns, and follow-ups professionally.
- Coordinate with Operations, Maintenance, Cleaning, and Finance teams to ensure smooth service delivery.
- Provide landlords with monthly performance reports, payments, occupancy updates, and unit status.
- Ensure a high level of landlord satisfaction and retention.
- Maintain accurate and updated records in the CRM system.
- Identify opportunities to improve the landlord experience and internal processes.
- Minimum 2 years of experience in CRM, Account Management, or Customer Success within Holiday Homes or Hospitality.
- Strong communication and relationship-management skills.
- Excellent organizational and follow-up abilities.
- Ability to work under pressure and handle multiple landlords professionally.
- CRM software experience is a plus.
- Fluent in English; Arabic is an added advantage.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.