Mechanical Engineering Technician jobs in United States

Industry : Information Technology, Telecommunications

Job Description :

We are seeking a dedicated and knowledgeable Technical Support Engineer to join our IT team. The ideal candidate will have a solid technical background in computer hardware, software, and networking systems, with a diploma or degree in computer science or a related field and at least 3 years of relevant experience. As a Technical Support Engineer, you will provide first-line support to our clients and internal users, ensuring the smooth operation of our computer systems and resolving any technical issues that arise.

Main Responsibilities :

• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and troubleshoot technical issues, including network configuration and system malfunctions.
• Provide prompt and accurate customer feedback, ensuring high levels of customer service.
• Prepare and maintain technical documentation, including incident reports and solutions logs.
• Monitor and maintain computer systems and networks, ensuring security and efficiency.
• Train users on new systems, software, and best practices in IT security.
• Coordinate with internal departments to improve IT support processes and user satisfaction.
• Stay updated with the latest technologies and advancements in computer hardware and networking.

Technical Support Engineer • Dubai, Dubai, United Arab Emirates