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Inside Sales Supervisor
Job summary
A leading sales firm in Dubai is hiring an Inside Sales Supervisor to oversee and improve the operations of their sales team. The ideal candidate will have experience in sales supervision, strong data analysis skills, and familiarity with ERP tools. Joining this purpose-driven company means contributing to a culture of transparency and mutual respect. Ready to take the lead? Apply today!
Benefits
Qualifications
- Minimum 3 years of experience supervising a sales team.
- Strong communication and coordination skills.
- Familiarity with AI tools is an advantage.
Responsibilities
- Lead and supervise the inside sales team.
- Ensure accuracy and compliance of inquiry processes.
- Monitor performance metrics to drive accountability.
Skills
Education
Tools
We're hiring an Inside Sales Supervisor to oversee the daily operations of our inside sales team. You'll lead the Inside Sales team, ensuring accuracy in documentation, responsiveness to customers, and strong alignment with sales objectives. With visibility across all product lines, you'll help drive revenue growth by improving efficiency, ensuring process discipline, and spotting upsell and cross-sell opportunities.
Requirements
What you'll do
- Lead the team. Supervise inside sales staff, facilitate regular team meetings, and coordinate workload distribution
- Improve quality. Ensure accuracy, completeness, and compliance of all inquiry and quote processes.
- Drive performance. Monitor quote-to-order conversion rates, call activity, and lead progression, ensuring accountability to targets.
- Support improvement. Use data analytics to identify trends, streamline processes, and raise team performance
- Engage Key Stakeholders. Handle urgent or complex customer and supplier interactions requiring supervisory input
- Minimum 3 years of experience supervising a sales team
- Bachelor's degree preferred in business, technical, or related field
- Proficiency in Epicor ERP and HubSpot CRM (or equivalent)
- Strong data analysis, reporting, and process management skills
- Excellent prioritisation, coordination, and problem-solving abilities
- Familiarity with AI tools (e.g., ChatGPT, Copilot) is an advantage
- Based in or able to commute to JAFZA, a valid UAE driver's license is an advantage
- Purpose-driven culture. We do business the right way, upholding safety, quality, and transparency
- Reciprocity & trust. We value mutual respect and open communication, supporting growth through shared success
- Innovation & agility. Your ideas help us improve continuously and drive sustainable impact
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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