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Jobs in United Arab Emirates

Director Customer Success MENA

Procore Technologies

Dubai
On-site
AED 120,000 - 200,000
11 days ago
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STRUCTURAL DRAFTSMAN

Duncan & Ross

Abu Dhabi
On-site
AED 80,000 - 100,000
11 days ago

Barista

Hilton

Dubai
On-site
AED 60,000 - 120,000
11 days ago

First Officer A320 - Air Arabia Group - South Africa Recruitment Drive

Air Arabia

Sharjah
On-site
AED 250,000 - 300,000
11 days ago

Healthcare Administrator - OPD Gastro

Mediclinic Group

Dubai
On-site
AED 120,000 - 200,000
11 days ago
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Technician - Landing Gear

RTX

Dubai
On-site
AED 60,000 - 120,000
11 days ago

Business Solutions Controller - EK Courier Express

Emirates Airlines - Other locations

Dubai
On-site
AED 120,000 - 200,000
11 days ago

Carpenter

Minor International

United Arab Emirates
On-site
AED 30,000 - 40,000
11 days ago
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Applied Psychologist - AI x EdTech (French fluent )

paradox

Abu Dhabi
Hybrid
AED 120,000 - 200,000
11 days ago

Sales Representative

Yajid

Dubai
Remote
AED 60,000 - 120,000
11 days ago

Program Manager

Sharaf DG LLC

Dubai
On-site
AED 120,000 - 200,000
11 days ago

Vans Supervisor (Construction industry)

MIRA CONSTRUCTION L.L.C

United Arab Emirates
On-site
AED 60,000 - 80,000
11 days ago

Senior Growth Manager - EdTech (French fluent )

paradox

Abu Dhabi
Remote
AED 330,000 - 478,000
11 days ago

Associate, Islamic Corporate & Investment Banking (UAE National)

Standard Chartered

Dubai
On-site
AED 293,000 - 368,000
11 days ago

Electrician

CMAT TECH ELECTROMECHANICAL CONTRACTING - L.L.C - O.P.C

Abu Dhabi
On-site
AED 60,000 - 120,000
11 days ago

QAQC Electrical and Instrumentation Engineer

KBR

Abu Dhabi
On-site
AED 120,000 - 200,000
11 days ago

Salesman

Reap HR Consultancy

Abu Dhabi Emirate
On-site
AED 60,000 - 120,000
11 days ago

Safety Officer

Mechatron energy solutions

Dubai
On-site
AED 120,000 - 150,000
11 days ago

Registered Nurse - OPD Paediatrics

Mediclinic Group

Dubai
On-site
AED 120,000 - 200,000
11 days ago

Specialist/Consultant Cardiac Surgery

SearchPlus HR

United Arab Emirates
On-site
AED 120,000 - 200,000
11 days ago

Club Lounge F&B Attendant — Luxury Service and MOstayPerks

Mandarin Oriental Hotel Group Limited

Abu Dhabi
On-site
AED 60,000 - 120,000
11 days ago

Club Lounge F&B Service Attendant

Mandarin Oriental Hotel Group Limited

Abu Dhabi
On-site
AED 60,000 - 120,000
11 days ago

Accommodation Attendant -Maintenance (Emirati Talent )

AccorHotel

Abu Dhabi
On-site
AED 60,000 - 120,000
11 days ago

Cook II - Commis II Pastry

Marriott Hotels Resorts

Sharjah
On-site
AED 60,000 - 120,000
11 days ago

Remote Customer Service Agent – Home-Based Position

Mashreq Bank

Dubai
Remote
AED 60,000 - 120,000
11 days ago

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Top companies:

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Director Customer Success MENA
Procore Technologies
Dubai
On-site
AED 120,000 - 200,000
Full time
11 days ago

Job summary

A leading SaaS company is seeking a Senior Manager to drive customer adoption and manage a team of Customer Success Professionals in Dubai. The ideal candidate will have over 10 years of experience in pre or post-management roles within a B2B environment and a proven track record of developing strategic customer relationships. This full-time role does not offer remote work and emphasizes leadership, analytical skills, and the capability to inspire a team. The company values diverse backgrounds and fosters an inclusive work environment.

Benefits

Generous paid time off
Healthcare coverage
Career enrichment and development programs

Qualifications

  • 10 years of pre or post-management experience in a B2B SaaS company.
  • Experience managing geographically dispersed teams.
  • Previous experience developing strategic customer relationships.

Responsibilities

  • Develop strategic plans to drive customer adoption targets.
  • Manage Pre Sales Solution Engineers supporting sales.
  • Build deep relationships with customers in the MENA region.

Skills

Analytical skills
Leadership
Persuasion
Negotiation
Customer empathy

Education

Bachelor’s degree or equivalent work experience
Job description
What you’ll do:
  • Develop strategic plans to drive adoption targets within each customer as well as deliver on expansion pipeline targets; adjust strategy and plans accordingly to deliver targeted results
  • Manage the Pre Sales Solution Engineers to deliver value as part of the sales cycle supporting the sales and marketing teams
  • Develop a team of Customer Success Professionals throughout the MENA Region focused on adoption usage retention and expansion
  • Manage the Professional Services delivery and Project management teams with a focus on delivering quality implementation in collaboration with partners.
  • Build deep relationships with our MENA customers developing a strong network of champions across all key contacts
  • Utilise quantitative and analytical skills to drive action and high-impact results
  • Work closely with Global leadership to deliver excellent customer experience from sales to renewal
  • Manage KPIs milestones and long-term goals supportive of the overall company strategic objectives for revenue growth gross and operating margins
  • Ensure that we are accurately forecasting at-risk accounts and developing plans to support customer retention
  • Develop and implement strategies that create a learning environment attract and retain top performers reduce time to proficiency and scale the team
What we’re looking for:
  • Bachelor’s degree is preferred and/or equivalent work experience
  • 10 years of pre or post‑management experience in a B2B SaaS company preferably large geographically dispersed teams
  • Previous experience owning and developing strategic customer relationships
  • A deep understanding of value drivers in recurring revenue business models with experience managing or working within revenue‑focused teams at a SaaS company is preferred
  • An enthusiastic and creative leader with the ability to inspire and motivate others
  • Influence through persuasion, negotiation and consensus building
  • Empathy for customers and passion for revenue and growth
  • An analytical and processoriented mindset with a desire for continuous learning and improvement
  • Willingness to travel as needed
Additional Information
Perks & Benefits

At Procore we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud‑based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes and more. At Procore we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal‑opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community status, as a protected veteran or any other classification protected by law.

Employment Type

Fulltime

Remote Work

No

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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