Director Customer Success MENA

Procore Technologies; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading SaaS company is seeking a Senior Manager to drive customer adoption and manage a team of Customer Success Professionals in Dubai. The ideal candidate will have over 10 years of experience in pre or post-management roles within a B2B environment and a proven track record of developing strategic customer relationships. This full-time role does not offer remote work and emphasizes leadership, analytical skills, and the capability to inspire a team. The company values diverse backgrounds and fosters an inclusive work environment.

Benefits

Generous paid time off

Healthcare coverage

Career enrichment and development programs

Qualifications

• 10 years of pre or post-management experience in a B2B SaaS company.
• Experience managing geographically dispersed teams.
• Previous experience developing strategic customer relationships.

Responsibilities

• Develop strategic plans to drive customer adoption targets.
• Manage Pre Sales Solution Engineers supporting sales.
• Build deep relationships with customers in the MENA region.

Skills

Analytical skills

Leadership

Persuasion

Negotiation

Customer empathy

Education

Bachelor’s degree or equivalent work experience

Job description

What you’ll do:

• Develop strategic plans to drive adoption targets within each customer as well as deliver on expansion pipeline targets; adjust strategy and plans accordingly to deliver targeted results
• Manage the Pre Sales Solution Engineers to deliver value as part of the sales cycle supporting the sales and marketing teams
• Develop a team of Customer Success Professionals throughout the MENA Region focused on adoption usage retention and expansion
• Manage the Professional Services delivery and Project management teams with a focus on delivering quality implementation in collaboration with partners.
• Build deep relationships with our MENA customers developing a strong network of champions across all key contacts
• Utilise quantitative and analytical skills to drive action and high-impact results
• Work closely with Global leadership to deliver excellent customer experience from sales to renewal
• Manage KPIs milestones and long-term goals supportive of the overall company strategic objectives for revenue growth gross and operating margins
• Ensure that we are accurately forecasting at-risk accounts and developing plans to support customer retention
• Develop and implement strategies that create a learning environment attract and retain top performers reduce time to proficiency and scale the team

What we’re looking for:

• Bachelor’s degree is preferred and/or equivalent work experience
• 10 years of pre or post‑management experience in a B2B SaaS company preferably large geographically dispersed teams
• Previous experience owning and developing strategic customer relationships
• A deep understanding of value drivers in recurring revenue business models with experience managing or working within revenue‑focused teams at a SaaS company is preferred
• An enthusiastic and creative leader with the ability to inspire and motivate others
• Influence through persuasion, negotiation and consensus building
• Empathy for customers and passion for revenue and growth
• An analytical and processoriented mindset with a desire for continuous learning and improvement
• Willingness to travel as needed

Additional Information

Perks & Benefits

At Procore we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud‑based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes and more. At Procore we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal‑opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community status, as a protected veteran or any other classification protected by law.

Employment Type

Fulltime

Remote Work

No