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EMEA Customer Success Lead — SaaS Growth & Retention
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EMEA Customer Success Lead — SaaS Growth & Retention
Descrizione del lavoro
A leading business messaging platform is seeking a Customer Success Manager to ensure product adoption and retention for top-tier clients. The ideal candidate will have over 3 years of B2B SaaS experience, strong communication skills in Arabic and English, and the ability to optimize complex business processes. This role offers a flexible working environment and a competitive compensation package.
Servizi
Competenze
- 3+ years of experience in Customer Success, Consulting, or Account Management.
- Experience working with international customers and handling global accounts.
- Deep understanding of the Respond.io platform and industry trends.
Mansioni
- Collaborate with customers to understand their goals and maximize platform value.
- Assist customers during onboarding for a positive experience.
- Monitor customer satisfaction and report on platform usage.
Conoscenze
Strumenti
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.