EMEA Customer Success Lead — SaaS Growth & Retention

Respond.io; Remote; AED 257,000 - 331,000; Full time

Job summary

A leading business messaging platform is seeking a Customer Success Manager to ensure product adoption and retention for top-tier clients. The ideal candidate will have over 3 years of B2B SaaS experience, strong communication skills in Arabic and English, and the ability to optimize complex business processes. This role offers a flexible working environment and a competitive compensation package.

Benefits

Competitive compensation

Unlimited snacks

Flexible working environment

Social events

Qualifications

• 3+ years of experience in Customer Success, Consulting, or Account Management.
• Experience working with international customers and handling global accounts.
• Deep understanding of the Respond.io platform and industry trends.

Responsibilities

• Collaborate with customers to understand their goals and maximize platform value.
• Assist customers during onboarding for a positive experience.
• Monitor customer satisfaction and report on platform usage.

Skills

B2B SaaS experience

Strong communication skills in Arabic and English

Negotiating complex renewal contracts

Optimizing complex business processes

Understanding diverse businesses

Tools

CRM systems

Customer Success tools

Job description

A leading business messaging platform is seeking a Customer Success Manager to ensure product adoption and retention for top-tier clients. The ideal candidate will have over 3 years of B2B SaaS experience, strong communication skills in Arabic and English, and the ability to optimize complex business processes. This role offers a flexible working environment and a competitive compensation package.