Customer Engineer (Customer Technical Liaison)

Boeing; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global aerospace company is seeking a Customer Engineer (Customer Technical Liaison) in Dubai to act as a main technical point of contact during the retrofit modification process for airline and leasing customers. Responsibilities include engaging with customers, initiating proposals, and collaborating with internal teams. Candidates should hold a Bachelor's degree in engineering and have strong communication skills. This position offers no relocation assistance and is not contingent upon program award.

Qualifications

• Solid background in aviation engineering with a deep understanding of aircraft retrofit modifications.
• Proven experience in customer-facing roles demonstrating exceptional communications skills.
• Experience working with airline and/or leasing organizations.

Responsibilities

• Engage with customers to understand retrofit modification requirements.
• Review aircraft configurations and provide technical expertise.
• Communicate regulatory and airspace requirements to customers.

Skills

Relationship building

Communication skills

Project management

Education

Bachelor's degree or higher in an engineering major

Job description

Customer Engineer (Customer Technical Liaison)

Company: The Boeing Company

As a provider of cuttingedge aircraft retrofit solutions Boeing Global Services (BGS) is expanding the Customer Engineering team to continue providing exceptional customer service and technical expertise.

Currently Boeing Global Services is looking for a Customer Engineer (Customer Technical Liaison) to join our team in Dubai UAE or Dublin Ireland whereby the talented individual will act as the main technical point of contact during Phase I (capturing the business) for both our airline and leasing customers. The Customer Engineer will continuously liaise with customers, understand their retrofit modification requirements, initiate the proposal generation process and keep the customer apprised of proposal progress.

Our team is open for a range of experience levels including: Midlevel to Lead Level Customer Engineer.

Position Responsibilities

• Engage with customers (Airlines and Lessors) to understand their retrofit modification requirements.
• Review aircraft configurations provide technical expertise and assist customers in selecting the appropriate retrofit modifications based on their specific aircraft configurations and operation requirements.
• Communicate worldwide Regulatory and Airspace requirements to customers for potential configuration changes.
• Initiate the proposal generation process.
• Collaborate with internal teams to develop and present retrofit proposals.
• Support modifications for all business product lines including: Interiors, Connectivity, Avionics, AP&S (Airplane Performance & Safety) and BCF (Boeing Converted Freighter).
• Develop and maintain relationships and partnerships with internal and external customers, stakeholders, peers, partners and direct reports.
• Monitor proposal progress and keep customers updated.

Basic Qualifications

• Bachelors degree or higher in an engineering major or equivalent.

Preferred Qualifications

• A solid background in aviation engineering with a deep understanding of aircraft retrofit modifications.
• Proven experience in customer-facing roles demonstrating exceptional communications skills, relationship building abilities and the capacity to understand and address the customer needs effectively.
• Experience working with airline and/or leasing organizations.
• Experience working with FAA/EASA Part 21 design organizations.
• Good communication, project management and organizational skills.
• Skill and ability to: collect, organize, synthesize and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources.

Relocation

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Other job-related information

• This vacancy is for an international locally hired position in Dubai UAE or Dublin Ireland.
• Benefits and pay are determined at the local level and are not part of Boeing payroll and will commensurate with experience and qualifications and in accordance with applicable local law. Employment is subject to the candidate's ability to satisfy all labor and immigration formalities.

Language Requirements

Not Applicable

Education

Bachelors Degree or Equivalent

Security Clearance

This position does not require a Security Clearance.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award.

Shift

Not a Shift Worker (United Arab Emirates)