Aviation SaaS Customer Success Manager

Boeing; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading aviation services provider in Dubai is looking for a Customer Success Manager to enhance customer satisfaction and retention. You will be key in driving adoption of Digital Aviation Services, handling customer relationships, and identifying growth opportunities. Ideal candidates have experience in a SaaS environment, strong communication skills, and the ability to manage complex projects. This role offers a dynamic work environment and the chance to make a significant impact on customer engagement.

Qualifications

• 3 years of experience in a customer success role within a SaaS environment.
• Ability to align customers’ business processes with product capabilities.
• Strong written and verbal communication skills.

Responsibilities

• Drive adoption and ensure customer renewal.
• Maintain a comprehensive view of customer health.
• Build strong business relationships with stakeholders.

Skills

Relationship Management

Excellent Communication

Problem Solving

Influencing Stakeholders

Job description

A leading aviation services provider in Dubai is looking for a Customer Success Manager to enhance customer satisfaction and retention. You will be key in driving adoption of Digital Aviation Services, handling customer relationships, and identifying growth opportunities. Ideal candidates have experience in a SaaS environment, strong communication skills, and the ability to manage complex projects. This role offers a dynamic work environment and the chance to make a significant impact on customer engagement.