Hospitality Operations Manager jobs in United Arab Emirates

The Assistant Manager – HC Operations is responsible for managing day-to-day human capital operational activities across the employee lifecycle including onboarding, benefits administration, HR records management, offboarding, and payroll coordination. The role ensures compliance with policies and statutory requirements while supporting continuous process improvements to enhance employee experience and operational efficiency.

Key Responsibility:

HC Operations Management

• Manage and oversee end-to-end employee lifecycle processes — onboarding, employee records, benefits enrollment, visa/work permit processing, and offboarding.
• Ensure timely and accurate execution of all operational activities in compliance with internal policies, SOPs, and labor regulations.
• Act as a primary point of contact for escalations related to employee onboarding, benefits, HRIS updates, and offboarding matters.

Onboarding & Induction Support

• Coordinate the onboarding journey for new hires including document verification, offer/contract issuance, visa coordination (if applicable), and induction scheduling.
• Collaborate with HC Tech, Admin, Government Relations (PROs), and business teams to ensure a seamless onboarding experience.
• Manage employee insurance enrollment, renewals, claims support, and benefit-related queries in liaison with insurance providers.
• Track visa/work permit processing and renewals, ensuring adherence to legal timelines and requirements.

HRMS & Records Management

• Ensure accurate and timely updates of employee information in HRMS and personnel files.
• Conduct regular audits of digital and physical records to ensure data accuracy, confidentiality, and compliance.
• Support organizational structure updates, reporting hierarchies, and master employee database management.

Offboarding & Final Settlements

• Manage offboarding formalities including clearance, exit interviews, documentation, and final settlement inputs in coordination with Payroll and Finance.
• Ensure that offboarding processes are conducted fairly, timely, and in alignment with company standards.

Payroll Input Support

• Consolidate and validate payroll inputs such as new joiners, exits, compensation changes, attendance records, and deductions before submission to Payroll.
• Assist in addressing payroll discrepancies raised by employees, ensuring timely resolutions.

Compliance & Process Improvement

• Monitor operational compliance with statutory laws and company policies across HC processes.
• Identify process improvement opportunities and assist in updating SOPs, workflows, and operational guidelines.
• Support internal audits and implement corrective actions for any identified gaps.
• Work closely with internal teams including Business HR, HC COEs (Centers of Excellence), Admin, Finance, and Government Relations for smooth HR operations.
• Actively participate in HC operations projects and initiatives to drive efficiency and service excellence.

Desired Experience:

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or related field.
• 5+ years of progressive experience in HR operations, with at least 2 years in a managerial capacity.
• In-depth knowledge of HR processes, benefits, labor laws, payroll operations, and visa formalities.
• Excellent communication and stakeholder management abilities.

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Carleen Castaneda - Manager - Human Capital - Human Capital