Customer Experience Manager (Healthcare & E-Commerce)

Rightangled; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

An online pharmacy in the United Arab Emirates is looking for a Customer Service Manager to lead their team in enhancing customer satisfaction and loyalty. You will oversee customer service operations, develop policies, and manage performance metrics. Ideal candidates have a strong background in customer service management within healthcare, excellent leadership skills, and the ability to thrive in fast-paced environments. Competitive salary and professional development opportunities offered.

Benefits

Competitive Salary

Collaborative and Inclusive Team Culture

Pension Scheme

Employee Discounts on Healthcare Products

Professional Development Opportunities

Qualifications

• Proven experience in customer service management, ideally in healthcare or e-commerce.
• Strong leadership and team management skills.
• Excellent verbal and written communication skills.

Responsibilities

• Lead and develop a high-performing customer service team.
• Develop and implement customer service policies.
• Handle escalated customer inquiries and complaints.

Skills

Leadership skills

Customer service management

Analytical skills

Communication skills

Tools

CRM systems

Microsoft Office

Job description

An online pharmacy in the United Arab Emirates is looking for a Customer Service Manager to lead their team in enhancing customer satisfaction and loyalty. You will oversee customer service operations, develop policies, and manage performance metrics. Ideal candidates have a strong background in customer service management within healthcare, excellent leadership skills, and the ability to thrive in fast-paced environments. Competitive salary and professional development opportunities offered.