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Patient Calling Support
Résumé du poste
A health services support company in Abu Dhabi is looking for a dedicated Patient Calling Support. The role involves assisting patients with appointment scheduling and maintaining patient records. Ideal candidates should have US-based customer support experience and proficiency in EMR/EHR systems. Strong communication skills in English are essential for effective patient interaction.
Qualifications
- Experience in US-based customer support or patient support is required.
- Proficiency in using EMR and EHR systems.
- Strong English communication skills for effective interaction with patients.
Responsabilités
- Assist patients with appointment scheduling and rescheduling.
- Maintain patient records in the EMR/EHR system.
- Verify patient insurance information and educate patients on procedures.
Connaissances
Outils
We are seeking a dedicated and detail-oriented individual to join our team as a Patient Calling Support. In this role, you will be responsible for assisting patients via phone calls, emails, and chat to facilitate their appointment scheduling and rescheduling needs.
- Assist patients in scheduling, rescheduling, and canceling appointments over the phone, via email, and through chat services.
- Provide excellent customer service to patients, addressing their inquiries, concerns, and requests promptly and professionally.
- Maintain patient records and appointment schedules in the Electronic Medical Records (EMR) or Electronic Health Records (EHR) system.
- Verify patient insurance information and eligibility, as needed.
- Educate patients on appointment procedures, required documentation, and any pre-appointment instructions.
- Ensure compliance with patient confidentiality and data protection regulations.
- Previous experience in US-based customer support, patient support, or a related role.
- Proficiency in using Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems.
- Strong English communication skills, both verbal and written, with the ability to effectively interact with patients and healthcare professionals.
- Excellent organizational skills and attention to detail.
- Ability to multitask and prioritize tasks in a fast-paced environment.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.