Contact Centre Agent Part Time (Emirati)

Mediclinic Group; Abu Dhabi; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading healthcare provider in Abu Dhabi seeks a Contact Centre Executive to assist patients through various communication channels. Responsibilities include answering calls, scheduling appointments, and documenting interactions. Candidates should have at least 1 year of call center experience and possess a high school diploma. Strong communication skills in English and basic Arabic are required. This is a great opportunity to join a progressive organization offering career growth.

Qualifications

• At least 1 year call center experience in a customer service environment.
• Relevant experience in a hospitality or healthcare environment is a plus.

Responsibilities

• Attend to all incoming telephone calls efficiently and professionally.
• Schedule appointments according to set procedures.
• Document all interactions and report complaints timely.
• Conduct outbound calls effectively.
• Transfer calls to appropriate staff as needed.
• Provide information regarding hospitals, departments, and services.

Skills

Basic Arabic language skills

Client service and related management principles

Confidentiality and dealing with sensitive information

Computer skills (MS Office, Outlook, Avaya Aura, Trakcare)

Ability to work accurately and quickly

Effective communication

Medical terminology

Verbal and written communication skills in English

Education

High School Diploma or equivalent (Grade 12)

Relevant Bachelor's degree

Tools

MS Office

Avaya Aura

Trakcare

Avaya/Cisco phones

Job description

Closing date: 29/10/2025
Number of positions: 1
Recruiter name: Reem Mansoor
Reference number: 64619
Workplace Type:

Mediclinic Corporate Office Abu Dhabi
Abu Dhabi United Arab Emirates

MAIN PURPOSE OF JOB

Clearly communicate with and provide assistance to patients through multiple channels of communication including telephone email social media and the internet in a manner that actively promotes patient satisfaction

KEY RESPONSIBILITY AREAS

Attend to all incoming telephone calls promptly efficiently and in a professional manner

Schedule appointments according to set procedures and policies

Document all interactions and activities relevant to the call and uses appropriate Wrap-up code

Conduct all outbound calls in an efficient effective and professional manner

Transfer calls correctly to the appropriate staff and/or extensions as needed and required

Inform and provide information regarding MCME hospitals and clinics departments physicians directions and available services

Document all complaints and report all incidents to the Contact Centre Supervisor in a timely manner to ensure continuous improvement of own services as well as the services of the contact centre

REQUIRED EDUCATION

High School Diploma or equivalent (Grade 12)

A relevant Bachelors degree will be an advantage

REQUIRED EXPERIENCE

At least 1 year Contact/Call Centre experience in a customer service operations environment

Relevant experience in a hospitality or healthcare environment will be an advantage

REQUIRED JOB SKILLS AND KNOWLEDGE

• Basic Arabic language skills
• Client service and related management principles
• Confidentiality and dealing with sensitive information
• Demonstrate computer skills (MS Office Outlook Avaya Aura Trakcare Avaya/Cisco phones)
• Demonstrate the ability to work accurately and quickly
• Effective communication
• Medical terminology
• Verbal and written communication skills in English

All applicants will be considered with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us apply now and become a part of the Mediclinic Middle East Family