A leading recruitment agency is looking for a skilled Service Technician in Dubai. This role involves providing maintenance, repair, and installation of welding and cutting products while ensuring excellent customer service. Candidates must have a diploma or bachelor's degree in Electrical/Electronics and 4-6 years of experience in the Welding and Cutting industry. A valid local driving license and strong communication skills in English are essential. Travel within the assigned region will also be required.
Qualifications
Excellent communication skills in English are required; additional languages are an advantage.
A minimum of 4-6 years as a service technician in the Welding and Cutting industry.
A valid local driving license is essential.
Responsabilités
Provide service maintenance, repair, installation of welding & cutting products.
Ensure servicing is completed to a high standard within agreed timeline.
Conduct customer visits for sales and lead generation activities.
Connaissances
Excellent communication skills in English
Strong analytical and problem-solving skills
Strong technical skills
Formation
Diploma or bachelor's degree in Electrical/Electronic Engineering
Description du poste
Position Overview
Service Technician
Responsibilities
Duties & Responsibilities: The aim of this role will be to provide service maintenance repair and installation of welding & cutting products along with educating our customers/distributors/agents with their welding and cutting product techniques and to be able to generate after sales revenue.
Repair and troubleshooting: This role will ensure servicing is completed to a high standard within agreed timeline with direct and indirect customers.
Provide alternative solutions to customers to solve their shortterm cover if repair cannot be completed on time.
Provide proper diagnostics to find root cause of the problem.
Advise to change only defective item not the full system.
Report the daily activities to service coordinator through Innosoft.
Installations: Lead on installation from start to finish Plan PreInstallation Visit make sure all requirements are present at customer site before installation start.
Test train and commission and handover
Collect signed acceptance certificate from customer
Generate Spare parts list for existing installations
Initiate critical spare parts discussions with customer.
Make sure customer is using ESAB Genuine parts and define their source of buying.
Define reason for using copy parts if found and report to product management.
Generate leads for retrofits and report to product management.
Other Activities: In case of no service calls conduct regular customer visits for sales and lead generation activities. Understand more about customers cutting and welding activities.
Machine documentation: Update & Maintain list of Installed bases.
Update & Maintain Machine documentations of all installed base.
Prepare critical complaint report regularly and maintain a copy in the server location.
Prepare quality complaint report for products and suggestion for development.
Train customers & distributors on process operation and maintenance.
Conduct successful demonstrations at customer places & ESAB process center.
Key interfaces will include Customers/distributors/agents logistics sales department local product management and central After Sales Team.
Qualifications
Language Requirements: Excellent communication skills in English are required and any additional language skills would be an advantage.
Education Requirements: Diploma or bachelors degree or higher in Electrical/Electronic Engineering discipline.
Technical Requirements: A selfmotivated commercially focused candidate with excellent communication skills.
Strong Analytical and problemsolving skills and the ability to think spontaneously.
Strong Technical skills with the ability to improvise and solve product queries.
A valid local driving license is essential.
Experience Requirements: A minimum of 4 6 years as a service technician in Welding and Cutting Industry.
Mobility & Travel Requirements: This role will involve travel within the assigned region.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.