Service Technician

Antons Recruitment Agency; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading recruitment agency is looking for a skilled Service Technician in Dubai. This role involves providing maintenance, repair, and installation of welding and cutting products while ensuring excellent customer service. Candidates must have a diploma or bachelor's degree in Electrical/Electronics and 4-6 years of experience in the Welding and Cutting industry. A valid local driving license and strong communication skills in English are essential. Travel within the assigned region will also be required.

Qualifications

• Excellent communication skills in English are required; additional languages are an advantage.
• A minimum of 4-6 years as a service technician in the Welding and Cutting industry.
• A valid local driving license is essential.

Responsibilities

• Provide service maintenance, repair, installation of welding & cutting products.
• Ensure servicing is completed to a high standard within agreed timeline.
• Conduct customer visits for sales and lead generation activities.

Skills

Excellent communication skills in English

Strong analytical and problem-solving skills

Strong technical skills

Education

Diploma or bachelor's degree in Electrical/Electronic Engineering

Job description

Position Overview

Service Technician

Responsibilities

• Duties & Responsibilities: The aim of this role will be to provide service maintenance repair and installation of welding & cutting products along with educating our customers/distributors/agents with their welding and cutting product techniques and to be able to generate after sales revenue.
• Repair and troubleshooting: This role will ensure servicing is completed to a high standard within agreed timeline with direct and indirect customers.
• Provide alternative solutions to customers to solve their shortterm cover if repair cannot be completed on time.
• Provide proper diagnostics to find root cause of the problem.
• Advise to change only defective item not the full system.
• Report the daily activities to service coordinator through Innosoft.
• Installations: Lead on installation from start to finish Plan PreInstallation Visit make sure all requirements are present at customer site before installation start.
• Test train and commission and handover
• Collect signed acceptance certificate from customer
• Generate Spare parts list for existing installations
• Initiate critical spare parts discussions with customer.
• Make sure customer is using ESAB Genuine parts and define their source of buying.
• Define reason for using copy parts if found and report to product management.
• Generate leads for retrofits and report to product management.
• Other Activities: In case of no service calls conduct regular customer visits for sales and lead generation activities. Understand more about customers cutting and welding activities.
• Machine documentation: Update & Maintain list of Installed bases.
• Update & Maintain Machine documentations of all installed base.
• Prepare critical complaint report regularly and maintain a copy in the server location.
• Prepare quality complaint report for products and suggestion for development.
• Train customers & distributors on process operation and maintenance.
• Conduct successful demonstrations at customer places & ESAB process center.
• Key interfaces will include Customers/distributors/agents logistics sales department local product management and central After Sales Team.

Qualifications

• Language Requirements: Excellent communication skills in English are required and any additional language skills would be an advantage.
• Education Requirements: Diploma or bachelors degree or higher in Electrical/Electronic Engineering discipline.
• Technical Requirements: A selfmotivated commercially focused candidate with excellent communication skills.
• Strong Analytical and problemsolving skills and the ability to think spontaneously.
• Strong Technical skills with the ability to improvise and solve product queries.
• A valid local driving license is essential.
• Experience Requirements: A minimum of 4 6 years as a service technician in Welding and Cutting Industry.
• Mobility & Travel Requirements: This role will involve travel within the assigned region.