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Abu Dhabi, United Arab Emirates

Job Openings: Visitor Services - Ticketing and Admissions Hosts // Zayed National Museum

About the Role

The Visitor Services Ticketing Host is responsible for warmly welcoming visitors and providing information, services, and tickets to ensure an enjoyable museum visit.

Responsibilities

• Greet visitors with a smile, using Emirati greetings, and create a welcoming atmosphere.
• Assist at the Information point with inquiries about the museum, facilities, events, local area, transport, and other DCT attractions.
• Sell tickets, memberships, products, and services for ZNM.
• Handle cash accurately and perform reconciliation.
• Respond to incoming calls and emails professionally.
• Record and respond to feedback according to policy.
• Assist with Membership inquiries.
• Upsell and cross-sell products and services.
• Be knowledgeable about ZNM policies, exhibitions, upcoming events, and DCT sites.
• Support People of Determination services to ensure accessibility for all visitors.
• Coordinate group bookings and guide groups through the museum.
• Act as a Gallery Assistant or Welcome Host as needed.
• Meet visitors expecting ZNM staff and coordinate their arrival.
• Scan tickets and resolve ticketing issues.
• Maintain a positive, dependable, punctual attitude and be a team player.
• Seek opportunities to enhance the visitor experience.
• Perform other duties as assigned by Visitor Services supervisors.

Required Experience

• Fluent in Arabic and English (spoken and written).

Preferred Experience

• Additional language skills are advantageous.
• Experience in museums or tourist attractions.

Education/Qualifications

• High school diploma; a degree in tourism, history, art, museum studies, or hospitality is preferred.