Doorman / Welcome Host

Jebel Ali International Hotels L.L.C; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier hotel management company in Dubai is seeking an individual responsible for greeting guests and providing assistance with luggage and valet services. Responsibilities include supervising luggage delivery, coordinating valet parking, ensuring guest comfort during emergencies, and providing directions and information about hotel services and local attractions. Ideal candidates will maintain cleanliness and monitor guest interactions. This position offers an opportunity to work in a dynamic hospitality environment.

Responsibilities

• Greet and welcome guests, directing them to the Front Desk.
• Assist guests with luggage and valet parking.
• Supervise luggage delivery for newly arrived guests.
• Confirm guests boarding shuttle buses and arrange additional transport.
• Maintain cleanliness of car parks and ashtrays.

Job description

Job Summary:

This position is responsible for greeting and welcoming guests and identifying them by name and directing them to Front Desk. Assist guests with luggage and/or valet parking as well as opening the car doors for the guests or obtain transportation such as taxis for the guests.

Duties and Responsibilities:

• Print out the daily arrival and departure lists.
• Supervise the luggage delivery for the newly arrived guests.
• Coordinate the valet parking services and keep the guest car keys in a locked drawer at the Belldesk.
• Ensure guests’ comfort in case of any emergency situation and follow the fire evacuation procedure; print out the daily in house guests report.
• Confirm the number of guests boarding on the shuttle busses and report any additional guests who want to use the service, if no seats are available; ensures additional transportation is provided.
• Keep record of all taxi bookings, hotel and RTA-cars departing from the property.
• Arrange bottles of water in the hotel cars for airport pick up/drop off and hotel car transfers.
• Ensure the ashtrays at the main entrances are clean at any time.
• Inspect the car parks condition for cleanliness and availability, i.e. the handicap parking spaces are being used only by the authorized guests only.
• Daily check the condition of caddies and arrange with Bellmen regarding the cleaning of caddies and/or monthly maintenance.
• Follow high performance principles in terms of arrival and departure experiences for the guests, as per the LQA standard.
• Supply guests with directions, travel information and other information such as available services, tourist attractions, resort facilities and events.
• Informs the Duty/ Night Manager of any food or beverage items brought in by guests from outside.
• Inform the Duty/ Night Manager or Line Manager of any unexpected VIP arrivals.
• Inform Line Manager of any suspicious situations, persons, unattended luggage, noise or smell.
• Ensure that all lost and found items are handled as per company SOPs without delay.