Hotel Host - Reservations

Hyatt Place Dubai/Al Rigga; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel in Dubai is looking for a Reservations Agent to handle guest inquiries and ensure high-quality service. The candidate should have 2+ years of experience in hotel operations and possess excellent communication and problem-solving skills. Knowledge of Arabic is an advantage. Responsibilities include managing reservations, providing information on hotel services, and resolving guest complaints. Join a dynamic team that values customer satisfaction and operational excellence.

Qualifications

• Minimum 2 years work experience as Reservations Agent in hotel operations.
• Arabic speaking will be an advantage.
• Able to execute daily operations of answering inbound customer service phone calls.

Responsibilities

• Handle guest reservations and inquiries with courtesy and efficiency.
• Provide accurate information on hotel services and local attractions.
• Manage guest requests and complaint resolution with follow-through.

Skills

Customer service

Communication skills

Problem solving

Interpersonal skills

Education

Relevant degree or diploma in Hospitality or Tourism management

Job description

Key Responsibilities

• Handle guest reservations and inquiries with courtesy, efficiency and adherence to Hyatt standards.
• Provide accurate information on hotel services, room features and local attractions.
• Manage guest requests, special arrangements and complaint resolution with care and follow‑through.
• Maintain guest history records and ensure repeat guests are recognized and pre‑registered.
• Uphold financial and data‑handling policies, ensuring accurate reporting.
• Support operational standards, including telephone etiquette and brand compliance.
• Collaborate effectively with colleagues and contribute to a positive team environment.
• Participate in required training, follow hotel policies, and remain flexible to support business needs.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Reservations Agent in hotel operations.
• Excellent customer service & communications skills are a must.
• Arabic speaking will be an advantage.
• Able to execute daily operations of answering inbound customer service phone calls.
• Able to develop strong relationships with customers by building rapport, providing personable customer service and effectively assessing and addressing their needs.
• Good problem solving, administrative and interpersonal skills are a must.