Customer Service Rep

Talent Bridge HR Consultancy Dubai; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A logistics company in Dubai is seeking a Customer Service Representative (CSR) with expertise in billing and invoicing. The successful candidate will manage invoice generation, resolve discrepancies, and support collections. Candidates must be proficient in Russian and fluent in English, possess excellent communication skills, and have strong attention to detail. This permanent full-time role offers a salary between AED 5,000 and AED 6,000, and opportunities for career growth in logistics and customer service.

Qualifications

• Proficient in Russian and fluent in English.
• Strong attention to detail and accuracy in financial documentation.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Generate invoices for logistics services and resolve discrepancies.
• Respond to customer inquiries regarding invoices and payment status.
• Monitor billing queues to ensure timely processing of transactions.

Skills

Proficiency in Russian

Fluent English

Excellent communication skills

Problem-solving skills

Customer service skills

MS Office Suite proficiency

Job description

Customer Service Representative (CSR) Logistics Billing Specialist Accounts Support Jobs in Dubai

Location: Dubai United Arab Emirates (JAFZA)
Industry: Logistics / Freight / Warehousing / Customs Clearance
Reports To: Accounts / Operations Manager
Salary (tax-free): AED per month

About the Role

Our client, a logistics company in Dubai, is seeking a Customer Service Representative (CSR) with strong billing and invoicing expertise to support their freight warehousing and customs clearance operations. The successful candidate will be responsible for reviewing and generating invoices, resolving billing discrepancies, and supporting collections. This role requires excellent communication skills, attention to detail, and proficiency in Russian to liaise effectively with clients.

Key Responsibilities

• Review and generate invoices for logistics services including freight warehousing and customs clearance.
• Collaborate with operations teams to validate billing data and resolve discrepancies.
• Respond to customer inquiries regarding invoices, charges, and payment status.
• Resolve disputes related to overcharges, incorrect billing, or missing documentation.
• Monitor and manage billing queues to ensure timely processing of transactions.
• Maintain accurate billing records and ensure documentation is complete.
• Work closely with Accounts Receivable on overdue invoices and collections.
• Provide billing support during audits or financial reviews.
• Suggest process improvements to reduce errors and improve efficiency.
• Maintain professionalism in communication with clients, vendors, and coworkers.

Candidate Requirements

• Proficiency in Russian (mandatory) and fluent English.
• Excellent communication, problem‑solving, and customer service skills.
• High attention to detail and accuracy in financial documentation.
• Technical skills: MS Office Suite proficiency (Excel, Word, Outlook at minimum).
• Ability to work independently and as part of a team in a fast‑paced environment.

Benefits & Compensation

• Salary AED 5,000 to AED 6,000 (tax‑free).
• Permanent full‑time role with long‑term stability.
• Career growth opportunities in logistics and customer service.

To Apply

Please fill in all the fields and submit your CV to this job post.